ISO 30401: Wissen systematisch nutzen

Wagner, Maik H.

doi:10.1007/s43443-020-0163-x

Cited by 4 publications

(4 citation statements)

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“…The standard makes clear that KM serves business objectives (Sections 5.1, 5.2, 6.2 and 9.2.1, ISO 30401), emphasizing the roots of KM in the strategic management literature (Tzortzaki and Mihiotis, 2014). As a strategic instrument, the KMS is a subsystem of the whole organization (Kudryavtsev and Sadykova, 2019;Wagner, 2020), comparable to quality management, risk management (Herdmann, 2020), and asset management. Its processes are embedded in and intertwined with those of the organization and its purpose is to serve business objectives.…”

Section: Nature Of Knowledge Managementmentioning

confidence: 99%

“…The extensive evidence that exists on different KM practices in a variety of industries is not considered. Even though the standard mentions some well-established methods of KM in the notes, and makes some suggestions on shaping KM culture in Annex C, it provides no guidance of what works under which circumstances, making it difficult for managers and auditors to assess the quality of a KMS beyond formal criteria (Wagner, 2020).…”

Section: Knowledge and Value Creationmentioning

confidence: 99%

“…As required for ISO MSSs, the main body of the ISO 30401 is structured according to the so-called high-level structure (HLS), which is an ISO template for describing management systems in general (Wagner, 2020). Accordingly, it starts with a description of the scope of the MSS (Section 1, ISO 30401), normative references (Section 2, ISO 30401), and terms and definitions (Section 3, ISO 30401).…”

Section: Structure and Content Of The Iso 30401 – Knowledge Managemen...mentioning

confidence: 99%

“…Even though the standard does not contain concrete recommendations on what KM practices to use (Wagner, 2020), it may still have a positive effect on the implementation of KM in firms. It might help as a blueprint to define the same structural filters, thereby helping to increase comparability on the one hand, leaving room for the specific context in which they are applied on the other hand (Maximo et al , 2020).…”

Section: Looking Forward: Maximizing Knowledge-based Value Creationmentioning

confidence: 99%

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The ISO 30401 knowledge management systems standard – a new framework for value creation and research?

Pawlowsky

Pflugfelder

Wagner³

2021

JIC

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PurposeThe article reviews major developments in the literature on knowledge management and intellectual capital management. It provides a description and visualization of the structure and content of the ISO 30401 and critically benchmarks its clauses against comprehensive taxonomies from the literature.Design/methodology/approach2018 saw the release of the ISO 30401 Knowledge Management Systems Standard, a type A regulation which may serve as a basis for certification. It builds on and integrates a broad and conceptually diverse literature on knowledge resources (e.g. intellectual capital theory, knowledge management theory). This article aims to show how the management systems standard relates to the literature it is built on and provides directions for its further operationalization by certification bodies and implementation by managers.FindingsThe ISO 30401 successfully integrates a diverse body of literature in a broadly applicable cross-industry standard. To operationalize and implement it, certification bodies and managers should build on empirical evidence of “what works,” taking into account market characteristics as well as organizational properties. Further research should support the implementation of the standard by developing KM measurement frameworks and context-specific studies of KM tools and methods.Originality/valueThis article is the first to systematically compare the ISO 30401 to the underlying theory. This paper uncovers avenues for research and makes suggestions for the standard's operationalization in practice.

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