ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation?

Russell, Steve

doi:10.1080/09544120050008039

Cited by 62 publications

(50 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Despite the different philosophy and approach between the EFQM Model and ISO standards (the discussion of which is beyond the scope of this paper), it appears that the benefits resulting from their implementation do not differ considerably, this probably due to the fact that they share more or less the same principles and are not competing to each other (Russell, 2000).…”

Section: Discussionmentioning

confidence: 99%

EFQM in Academic Libraries

Stavridis¹,

Tsimpoglou²

2012

LIBER

View full text Add to dashboard Cite

In December 2009 the University of Cyprus Library became the first library in Greece and Cyprus to achieve the EFQM Recognized for Excellence distinction, awarded by the European Foundation for Quality Management. That was the Library's first engagement in quality management. The program helped the Library both to start processes that will improve its administration and to shape a very concrete perception of the need and methodology of self-assessment. The purpose of this paper is to contribute to the discussion on adopting EFQM in academic libraries by highlighting the main points of this experience and by drawing conclusions regarding the benefits gained and challenges encountered.

show abstract

Section: Discussionmentioning

confidence: 99%

EFQM in Academic Libraries

Stavridis¹,

Tsimpoglou²

2012

LIBER

View full text Add to dashboard Cite

show abstract

“…This does reflect the selfdiagnostic effect of business excellence models such as EFQM, which may prove a more efficient use of resource for RB&W and may be adopted as complementary tools for ongoing strategic quality development (Russell, 2000).…”

Section: Resultsmentioning

confidence: 99%

The implementation of a quality management system in the not‐for‐profit sector

et al. 2009

View full text Add to dashboard Cite

Purpose -The purpose of this paper is to examine the rationale for establishing a quality management system (QMS) by obtaining ISO 9001:2000 certification in a not for profit small to medium enterprise (SME) in the UK. The rationale for choosing this approach over others to achieve operational stability and ongoing improvement is explored and an evaluation of its effectiveness undertaken. Design/methodology/approach -A case study approach is adopted with the paper outlining the process of ISO 9001:2000 implementation in a single not-for-profit SME. The paper identifies the process by which the organisation prepares for certification and appraises both the changes required by the organisation and the scope of opportunistic improvements that resulted. Findings -Through the correct development of the QMS the company was able to generate bottom-line savings and business performance enhancement. The paper shows that when the QMS is developed as part of a coherent initiative, lasting performance improvements are achieved.Research limitations/implications -The pursuit of ISO 9001:2000 in a not-for-profit company provides an effective framework for similar companies to follow suit. Further analysis of ISO 900:2000 implementation through its application in a range of similar companies is proposed. Practical implications -The paper concludes that the act of preparation for ISO 9001:2000 in this type and size of organisation constitutes a radical change and proposes that a transitive version of ISO 9001:2000 related standard, scalable for SMEs, would benefit the continued growth of this economic sector. Originality/value -This study highlights the potential benefits of creating and implementing a QMS in a not-for-profit SME through the pursuit of ISO 9001:2000 certification. It shows that the tangible benefits of such an approach alone do not ensure that ISO 9001:2000 remains the preferred quality standard.

show abstract

“…In addition, the EFQM model is confronted with the fact ''not to be complete'' [52][53][54]. However, its useful configuration of enabler and result criteria [55,56] and its relative success in application have already been proven [34,46,48].…”

Section: Characteristics Of Ose Enabler and Results Criteriamentioning

confidence: 99%

Transformation of the EFQM approach from business towards operations excellence

Jaeger

Matyas

2016

Prod. Eng. Res. Devel.

View full text Add to dashboard Cite

The purpose of this paper is to provide an enabler-based approach for a supervised self-assessment of operations excellence (OsE). Based on the latest approaches of excellence in operations from the literature as well as on the philosophy of the EFQM model, an OsE working definition was developed. In contrast to operational excellence (OE), which deals exclusively with the optimization of result driven processes, OsE promotes the enhancement of operation-specific enablers and linked results. The evaluation of crucial cause-effect relationships of relevant enabler and result criteria supports the determination of a company's capability to achieve sustainability and excellence in terms of its operations. To foster a methodical integration of OsE in organizations, a phase model for a systematic assessment process was designed and verified with 24 companies in the Austrian machinery and metalware industries.

show abstract

ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation?

Cited by 62 publications

References 1 publication

EFQM in Academic Libraries

EFQM in Academic Libraries

The implementation of a quality management system in the not‐for‐profit sector

Transformation of the EFQM approach from business towards operations excellence

Contact Info

Product

Resources

About