ISO Standards as a Quality Assurance Mechanism in Higher Education

Abstract

This article examines and analyses the use of ISO international standards to assure the quality of higher education. It identifies the specifics of the ISO international quality management system in higher education. It makes a comparative analysis of basic principles of ESG, ISO 9001:2015 and ISO 21001 and determines that ISO 9001 standards are general in nature, they do not offer any specific model of the quality assurance management system and provide an organization with the freedom to create its own industry-specific quality assurance system meeting the requirements of the general management system. Therefore, these standards should be used to develop and establish the quality assurance system in higher education. It is stated that ISO 21001 Educational Organizations – Management Systems for Educational Organizations, specially developed for the educational industry, includes the methodological framework to create the effective management system for educational institutions and provides additional mechanisms for the ESG efficient implementation and development. The application of ISO standards in higher education will help improve the quality of rendered services, increase the competitive ability of higher education institutions and stimulate the development of innovative society in the global perspective.

The Role of ISO Organization in improving the Higher Education –HE– Management Performance through Specialized Standards

“…Students benefit more from standards due to factors such as integration between countries and globalization. Additionally, specialized standards enable institutions to shift their focus from quality teaching practices to improved management performance of the entire institution (Vorobyova et al, 2022).…”

Професіоналізація Як Умова Забезпечення Якості У Вищій Освіті

“…Подальші трансформаційні перетворення української системи вищої освіти мають бути спрямовані на підвищення не тільки якості освіти, а й ступенем відкритості системи, яка виражається в активізації взаємодії з підприємствами реального сектору економіки. Тому основними завданнями є створення нормативно-правової бази, що відповідає міжнародним стандартам освіти [14]…”

Leadership with Standardized Practise in TVET Institutions: A Quality System Improvement

“…The development and introduction of ISO standards in education with various aspects have been studied by a number of researchers, in particular: the methodology study focusing in case study strategy (Ab Wahid, 2019;Ismyrlis, 2017;Österman & Fundin, 2014), action research (Kregel, 2019), focus group design (FGD) limited to 15 participants (Al-Amri, Mathew, Zubairi, & Jani, 2020) triangulation approaches (Bugdol & Jedynak, 2022), comparative studies between ISO 9001:2015 and ISO21001 (Timsina, 2022;Vorobyova et al, 2022) and enhances limited single department or institution. Survey research has been conducted in vocational school, primary and secondary school in identifying the relationship of ISO 9001 eight clauses accommodated with a priority degree on each 5-S principle and shown significant results with a positive relationship of ISO QMS models (Arribas Díaz & Martínez-Mediano, 2018).…”

“…Various methodology for leadership commitment (Soundararajan, Srivastava, & Chinnasamy, 2018) a descriptive study, systematic literature review studies (Bouranta, Psomas, & Antony, 2020) and case study (Ab Wahid, 2019;Anh et al, 2021;Gamboa & Melão, 2012) had been conducted. A leadership research positively associated with 1) process approach and 2) factual approach to decision making and positively associated with involvement of people in quality management (Yu et al, 2012;Vorobyova et al, 2022). A mix method quantitative and qualitative research on leadership style toward sustaining t (Ab Wahid, 2019) he quality system ISO9001:2015 shows a reliable quality system certification requires an adequate assessment of the quality of the top management of the organization (Oricchio et al, 2020).…”