Issues that support the creation of ICT workarounds: towards a theoretical understanding of feral information systems

Spierings, Anthony; Kerr, Donald; Houghton, Luke

doi:10.1111/isj.12123

Cited by 28 publications

(30 citation statements)

References 40 publications

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“…Strong and Volkoff (2010), Beijsterveld and Groenendaal (2016), and van den Hooff and Hafkamp (2017) linked workarounds to functionality misfits (both deficiencies and impositions). We also found earlier theories about organization-enterprise system misalignment (Soh & Sia, 2004) and several other studies, such as Spierings, Kerr, and Houghton (2017) and Gasser (1986), that described workarounds as resulting from a misfit between systems and work practices without referring to the theory of organization-enterprise system fit or similar theories. While most of these studies described workarounds that individuals or groups of individuals devise, Beijsterveld and Groenendaal (2016) described workarounds as a solution for companies when they cannot affordably or practically change.…”

Section: Theorizing Workaroundssupporting

confidence: 68%

“…Journal Workarounds result from organization-system misfit (Gasser, 1986;Soh & Sia, 2004;Safadi & Faraj, 2010;Strong & Volkoff, 2010;Beijsterveld & Groenendaal, 2016;van den Hooff & Hafkamp, 2017;Li et al, 2017;Spierings et al, 2017) 8…”

Section: Interviews Observations Documentsunclassified

“…,Arduin & Vieru (2017),van den Hooff & Hafkamp (2017),Kopper & Westner (2017),Li et al (2017),Patel et al (2017) No definition in papers that focused on workarounds as their key topic.Hayes(2000),Patterson et al (2006),Alvarez (2008),Ignatiadis & Nandhakumar (2009),Davison & Ou (2013),Malaurent & Avison (2016),Spierings et al (2017) Visual Representation of Definition of the Term "Workaround" Found in the Literature…”

mentioning

confidence: 99%

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Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Ejnefjäll¹,

Ågerfalk²

2019

CAIS

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We reviewed papers in core IS outlets that defined the term workaround or presented an example of a workaround. In the analysis, we used Ogden and Richard's triangle of reference as a theoretical framework to analyze the relationship between 1) the term workaround; 2) theories, definitions, and use of the term; and 3) their empirical basis and empirical workaround behavior that the papers describe. First, we summarize the existing theoretical insights regarding workarounds and investigate their validity. Second, we show that studies have defined and used the term workaround differently to the extent that they have not always applied it to the same empirical phenomena, which raises questions about some theoretical insights' validity. Third, we suggest a definition for workarounds that we inductively derived from empirical accounts of workaround behavior and, therefore, that adequately describes how researchers commonly use the term and makes it possible to distinguish workarounds from other similar phenomena.

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Section: Theorizing Workaroundssupporting

confidence: 68%

Section: Interviews Observations Documentsunclassified

mentioning

confidence: 99%

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Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Ejnefjäll¹,

Ågerfalk²

2019

CAIS

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“…[5] _ "Where a mismatch occurs between the expectations of technology and actual working practice, employees may implement a 'workaround' by deviating from set procedures". [13] Notwithstanding certain contradictory points of view expressed in [77], it can be concluded that the terms of shadow IT, feral systems and IT workaround refer to the same phenomenon, i.e. IT that is not controlled by IT department.…”

Section: Literature Reviewmentioning

confidence: 99%

Shadow IT – Systematic Literature Review

Raković

2020

ITC

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Shadow IT coexists with mandated information systems. Developed and applied by nonIT domain experts, it is as a rule, but not exclusively, used for resolving nonroutine issues, for which mandated IS does not have appropriate functions. Shadow IT solutions are not supported or controlled by IT departments. The aim of the paper is to show to which extent shadow IT has been researched, as this area has not yet received the necessary attention from both academia and business. A systematic literature review was conducted in order to find the papers covering the topic of shadow IT. The following electronic databases were searched: Web of Science (Thomson Reuters), Scopus (Elsevier), and AIS Electronic Library (The Association for Information Systems (AIS)). More than half of the analysed papers are case studies in one or more organizations. The papers were published mostly in scientific conferences and in scientific journals. Based on the literature review, the reasons for shadow IT occurrence, the possibility of its management, as well as its advantages and disadvantages are presented. The most important conclusions and views regarding shadow IT, according to the authors’ opinion, are indicated at the end. The limitation of a systematic literature review is that only papers published in English are analysed. Besides identifying papers covering the shadow IT topics, the reasons for the emergence of shadow IT, the possibilities of its management and its advantages and disadvantages are systematized.

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“…We can see similar accommodating practices across the information systems literature, albeit not necessarily under the same names. For example, workarounds have been very much influential and authors have written quite extensively around them (e.g., Choudrie et al 2016;Seethamraju 2015;Spierings et al 2017). Rejection, similarly, has appeared in the literature, in different forms, e.g., discontinuance (Cao et al 2019) and Soliman et al (Soliman and Rinta-Kahila 2019) provide a thorough review of the different forms and conceptualizations this may take.…”

Section: The Timeliness Of Our Findingsmentioning

confidence: 99%

Accommodating Practices During Episodes of Disillusionment with Mobile IT

et al. 2019

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This study investigates how tablet users react when technology falls short of their expectations. We deploy a data/frame model to study this process and investigate resistance-related reactions and the deployment of accommodating practices at the individual level. Analyzing user blogs that provide narratives on user interaction with tablets, we identify triggers of episodes of disillusionment and illustrate five sensemaking paths that users follow, eventually leading to one of three practices: 1) users choose to defer tasks until the situation changes, or they abandon the platform altogether; 2) they develop workarounds at different levels of proficiency; or 3) they proceed by reframing their expectations of the platform. By revealing user decision-making process during episodes of disillusionment, the findings contribute to information systems post-adoption research. At a practical level, the findings inform IT artifact and application design by offering insights on how users process discrepancies between their expectations and actual use experience.

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Issues that support the creation of ICT workarounds: towards a theoretical understanding of feral information systems

Cited by 28 publications

References 40 publications

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research

Shadow IT – Systematic Literature Review

Accommodating Practices During Episodes of Disillusionment with Mobile IT

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