Iterative design of video communication systems

Cool, Colleen; Fish, Robert S.; Kraut, Robert E.; Lowery, C.

doi:10.1145/143457.143458

Cited by 41 publications

(19 citation statements)

References 15 publications

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“…Cool et al also discuss the long-term evaluation of a videoconferencing system developed at Bellcore during the 1990's [60]. The system started out as an always-on link between public spaces and evolved into a personal videoconferencing system on personal workstations.…”

Section: Holistic Evaluationmentioning

confidence: 99%

End-User Privacy in Human-Computer Interaction

Iachello

Hong

2007

FNT in Human-Computer Interaction

182

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The purpose of this article is twofold. First, we summarize research on the topic of privacy in Human-Computer Interaction (HCI), outlining current approaches, results, and trends. Practitioners and researchers can draw upon this review when working on topics related to privacy in the context of HCI and CSCW. The second purpose is that of charting future research trends and of pointing out areas of research that are timely but lagging. This work is based on a comprehensive analysis of published academic and industrial literature spanning three decades, and on the experience of both ourselves and of many of our colleagues.

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Section: Holistic Evaluationmentioning

confidence: 99%

End-User Privacy in Human-Computer Interaction

Iachello

Hong

2007

FNT in Human-Computer Interaction

182

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“…In their studies of collaboration in London Underground control rooms, Heath and Luff (1992b) observe how peripheral monitoring and the specific public rendering of "private" activities, both of which are based largely on continual auditory access, enable fine-grained interaction and coordination of activities. Other groups have observed that these informal, awareness-based facilities are some of the most useful aspects of media space environments (Olson and Bly, 1991;Fish et al, 1992;Bly et al, 1993); and audio provides a wide range of cues which support this process.…”

Section: Example 3: the Online Encyclopaediamentioning

confidence: 99%

Your place or mine? Learning from long-term use of Audio-Video communication

Adler

Bellotti

Henderson

1996

Comput Supported Coop Work

183

102

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Workstations and personal computers are increasingly being delivered with the ability to handle multimedia data; more and more of us are linked by high-speed digital networks. With multimedia communication environments becoming more commonplace, what have we learned from earlier experiences with prototype media environments? This paper reports on some of our experiences as developers, researchers and users of flexible, networked, multimedia computer environments, or "media spaces". It focusses on the lessons we can learn from extended, long-term use of media spaces, with connections that last not hours or days, but months or years. We take as our starting point a set of assumptions which differ from traditional analytical perspectives. In particular, we begin from the position that that real-world baseline is not always an appropriate point of comparison for new media technologies; that a set of complex and intricate communicative behaviours arise over time; and that media spaces connect not only individuals, but the wider social groups of which they form part. We outline a framework based on four perspectives -individual, interactional, communal and societal -from which to view the behaviour of individuals and groups linked by multimedia environments. On the basis of our long-term findings, we argue for a view of media spaces which, first, focuses on a wider interpretation of media space interaction than the traditional view of person-to-person connections, and, second, emphasises emergent communicative practices, rather than looking for the transfer of face-to-face behaviours.

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“…Our naturalistic approach of evolving Portholes varies from other approaches in several ways (e.g. Cool, Fish, Kraut & Lowery, 1992;Tang & Rua, 1994). First, the system provides a focal point for discussing and experiencing the value of video-based, background awareness.…”

Section: User Feedback and Experiencementioning

confidence: 99%

“…Who is in the audience: From the outset of our Portholes development, we considered reciprocity to be an essential element because previous research has suggested that users can monitor and control their self-presentation and behavior (Mantei et al, 1991;Cool et al, 1992;Tang & Rua, 1994). When properly implemented, reciprocity is also a form of feedback (Bellotti & Sellen, 1993).…”

Section: Initial User Reactionsmentioning

confidence: 99%

“…If you are able to see or hear others, they can see or hear you, at the same time. It is an essential element of communication, allowing users to monitor behavior and to control how others perceive them (Cool et al, 1992;Tang & Rua, 1994). We described earlier that users wanted two pieces of reciprocity information prominently displayed in the Viewer.…”

Section: Portholes Limitationsmentioning

confidence: 99%

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