2018
DOI: 10.1080/02642069.2018.1520220
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Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment

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Cited by 70 publications
(53 citation statements)
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References 127 publications
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“…Experiencing positive moods in the workplace leads employees to develop problem-solving skills and think creatively [49]. It has also been demonstrated, in previous studies, that experiencing positive relationships in the work environment, such as psychological safety, may contribute to physiological resources resulting in physical health and a sense of mental and physical strength, which are key components in the feelings of vitality and aliveness [5]. Similarly, May, Gilson, and Harter demonstrated that engagement can be promoted by psychological safety [50].…”
Section: Psychological Safety and Engagement In Creative Work Tasksmentioning
confidence: 91%
See 1 more Smart Citation
“…Experiencing positive moods in the workplace leads employees to develop problem-solving skills and think creatively [49]. It has also been demonstrated, in previous studies, that experiencing positive relationships in the work environment, such as psychological safety, may contribute to physiological resources resulting in physical health and a sense of mental and physical strength, which are key components in the feelings of vitality and aliveness [5]. Similarly, May, Gilson, and Harter demonstrated that engagement can be promoted by psychological safety [50].…”
Section: Psychological Safety and Engagement In Creative Work Tasksmentioning
confidence: 91%
“…Accomplishing such objectives forces organizations to focus on service innovation, which appears when a service provider develops, promotes, and puts new ideas into practice as key ingredients of innovative services or work behaviors [2]. A service representative providing new solutions and creating novel ideas for customers is known as "service innovative behavior" (SIB) [3], which has emerged as an essential target in a range of organizations [4,5]. It is especially true for the hotel industry, in which managers have started examining creative ways to attract and keep their customers through supporting the novel ideas of their employees regarding hospitality processes and services [6][7][8].…”
Section: Introductionmentioning
confidence: 99%
“…However, some scholars believe that although excessive work stress will reduce the time for employees to be creative, the appropriate level of work pressure can boost employees' intrinsic motivation and thus enhance employee creativity (e.g., Amabile et al, 1996;Zhou and Long, 2011). For example, Antwi et al (2019) have interrogated the job demand stressors (including challenge and hindrance stressors)-creativity curvilinear relationships. Prior research also indicated that the impact of citizenship pressure is twofold: harmful (see for example Bolino et al, 2010) and beneficial (see for example Cates et al, 2010).…”
Section: Limitations and Future Researchmentioning
confidence: 99%
“…Employee creativity refers to the generation of novel and useful ideas (Amabile, 1983). With the ongoing business competition and uncertain global economic environment, innovation has been widely used to enhance service delivery (Biljohn and Lues, 2019), and employee creativity has been widely recognized to be essential for organizational innovation, sustainability, and long-term performance (George and Zhou, 2001;Antwi et al, 2019; Baradarani and Kilic, 2018;Hermida et al, 2019). Accordingly, researchers have focused on identifying the antecedents that affect employee creativity, such as abusive supervision (Aryee et al, 2007), work autonomy (Zhang et al, 2017), and work stressors (Noefer et al, 2009).…”
Section: Introductionmentioning
confidence: 99%
“…Furthermore, Antwi et al (2019), argues that creativity as a Press (Pressure given by the environment), the press is defined as the relationship of living things with their environment. Environmental influences can mean very general, and traditional.…”
Section: Creativitymentioning
confidence: 99%