“…Findings from a number of studies conducted over the last two decades point to persistent organizational support deficits, generally, in the long-term care sector. Specifically, this relates to the scarcity of human resources noted in many and varied jurisdictions, including Australia ( Eley et al., 2007 ; Moyle et al., 2003 ; Wells et al., 2019 ), Brazil ( Mariano et al., 2015 ), Canada ( Morgan et al., 2002 ; Wagner et al., 2013 ), France ( Pelissier et al., 2015 ), Malaysia ( Yasin et al., 2019 ), and the USA ( White et al., 2019 ; 2020 ; Zhang et al., 2019 ). Staffing shortages were both the cause and consequence of staff turnover and were associated with increased costs of hiring and training, reduced workforce productivity, and reduced quality of care ( Zhang et al., 2019 ).…”