Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model

Phuong, Tran Thi Kim; Vinh, Tran Trung

doi:10.18488/journal.aefr.2020.106.698.713

Cited by 50 publications

(45 citation statements)

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“…Internal and external components should receive the organization's attention in order to maintain employees' job satisfaction. Job satisfaction is positively associated with employee performance (Ngwenya & Pelser, 2020;Phuong & Vinh, 2020;Sabuhari et al, 2020). Job satisfaction may bring a positive psychological effect on employee performance.…”

Section: Job Satisfaction On Organizational Commitment and Employee P...mentioning

confidence: 99%

The effect of job satisfaction and organizational culture on employee performance in autofinance business: the mediating role of organizational commitment

Azmy¹,

Wiadi²

2023

Management

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The present study analyzed the mediating role of organizational commitment in the effect of job satisfaction and organizational culture on employee performance. Job satisfaction and organizational culture may influence mployee performance. The variable with the most significant effect on employee performance was analyzed hrough job satisfaction and organizational culture. The result of the study demonstrated the increase in employee performance through organizational commitment. It is recommended to consider the positive effect of job satisfaction and organizational culture in the auto financing business. Partial Least Square (PLS) was applied. The method allows the researcher to analyze the direct and indirect effects in the research model, i.e., the effects of job satisfaction and organizational culture on employee performance when organizational commitment acted as the mediating variable. This study involved several autofinancing companies. Four hundred twenty employees from these companies were recruited as respondents using a stratified sampling technique. This study found that job satisfaction acts as one of the factors affecting employee performance achievement, as proven by its direct and indirect effects on employee performance. Organizational culture can improve employee performance through organizational support and commitment. The auto financing industry should be able to implement a competitive organizational culture.

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Section: Job Satisfaction On Organizational Commitment and Employee P...mentioning

confidence: 99%

The effect of job satisfaction and organizational culture on employee performance in autofinance business: the mediating role of organizational commitment

Azmy¹,

Wiadi²

2023

Management

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“…According to Mowday et al (1979), as cited by Phuong & Vinh (2020), loyalty means a demonstration of one's commitment to an organization, typified by the relative advantage of a person's identification with an active engagement in a firm's operations. An emotional assurance of employees' ambition to involve and remain determinedly constant and responsible with the organization and committed to its success, believing that working for the company is their best option (Al…”

Section: Loyaltymentioning

confidence: 99%

Employee Engagement, Loyalty and Job Performance among Women Teleworkers in the Philippines during COVID-19

-¹

2023

IJFMR

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Telework has been a critical response to the COVID-19 pandemic (Denham, 2021). Many industries resort to telecommuting to ensure business continuity. Women are drawn to telework because it combines work and family responsibilities and, at the same time, faces numerous issues that hinder their ability to maintain both work and domestic duties. The study analyzes the relationship between employee engagement, loyalty, and job performance among Women Teleworkers of a Case Company in the Philippines during the COVID-19 pandemic. This study is postulated based on the social exchange theory. The researcher identified 208 Women Teleworkers of the case company as respondents using a random sampling technique: utilized Mean and Standard Deviation, T-test, ANOVA, and Pearson coefficient in data analysis. The result reveals a positive correlation between employee engagement and loyalty, while a negative correlation between loyalty and job performance and employee engagement and job performance among women teleworkers.

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“…Due to the specificities of the hospitality sector, it is very difficult to find loyal employees with the right qualifications, who can adapt to the difficulty and rapid change of the job (Thi Kim Phuong & Trung Vinh, 2020). This has been made much more difficult in recent years by a series of closures, restrictions and re-openings due to COVID, as evidenced by the decline in the performance of the commercial hospitality sector.…”

Section: Hospitality Sector and Covidmentioning

confidence: 99%

Hospitality sector and the (non-)employment of people with disabilities. Hungarian restaurant owners’ experiences after the COVID outbreak

Csillag¹,

Farkas²,

Fekete-Frojimovics³

et al. 2022

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Hospitality sector and the (non-)employment of people with disabilities. Hungarian restaurant owners' experiences after the COVID outbreakThe hospitality sector in Hungary has experienced a dramatic downturn in the last three years. After the shock of COVID, the industry faces further difficulties due to labour shortages and the war in the region. In our research we asked restaurant owners about their opinion of employing people with disabilities and how COVID has shaped their approach. Our results show that the level of employment of people with disabilities is very low in this sector, showing problems of social accessibility. Still, during and after COVID, restaurant owners tried to support and retain their workers with disabilities (along with other workers).

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Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model

Cited by 50 publications

References 0 publications

The effect of job satisfaction and organizational culture on employee performance in autofinance business: the mediating role of organizational commitment

The effect of job satisfaction and organizational culture on employee performance in autofinance business: the mediating role of organizational commitment

Employee Engagement, Loyalty and Job Performance among Women Teleworkers in the Philippines during COVID-19

Hospitality sector and the (non-)employment of people with disabilities. Hungarian restaurant owners’ experiences after the COVID outbreak

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