“…Previous studies have focused on perceptions of Kanta or other electronic health records (EHRs) among Finnish healthcare professionals (Nissinen, Soini, Leino, Hakulinen, & Saranto, 2018;Palojoki, Pajunen, Saranto, & Lehtonen, 2016) and pharmacists (Kauppinen, Ahonen, Mäntyselkä, & Timonen, 2017). In the autumn of 2015, a survey was conducted in 18 Finnish pharmacies on citizens' use of ePrescriptions and My Kanta (Lämsä, Timonen, Mäntyselkä, & Ahonen, 2017), but to the best of our knowledge, there are no earlier qualitative studies on how users, especially older adults, experience the My Kanta services.…”