Keeping Up with the Flow: Electronic Resource Workflow and Analysis

An examination of electronic resource management in academic libraries in Ghana through the Techniques of Electronic Resource Management (TERMS) framework

“…Hosburgh (2014) recommended the TERMS framework as a detailed checklist and valuable tool that can assist new ER librarians in managing the lifecycle of ERs. TERMS was adopted as part of the framework for ER workflow for the library at Baruch College, City University of New York (Hamlett, 2016). It was also applied to ER workflow at the University of Maryland University College Library (England & Miller, 2016).…”

Redesigning Technical Services for the 21st Century: A Case Study from the University of Alabama Libraries

“…The benefits of this process may include "a better understanding of staff functions which could lead to some staff reorganization in the future." 12 Libraries seem to focus more on resolving the differences between public and technical services. There is an understanding that technical services and public services each enable the delivery of services Mortimore and Skinner reported on a recent project at Georgia Southern University intended to improve notification and database instruction following the activation of new resources.…”

The Big Picture: A Holistic View of E-book Acquisitions

“…38 Hamlett presented on process mapping as a means to analyze workflows of different e-resource processes to help a library decide what is needed from an ERM. 39 Troubleshooting access issues for discovery systems using a systematically arranged set of queries and tests, Carter and Traill believed the visual cues inherent with flowcharts provides the proper communication tool with training, documentation, and as a reference aid. 40…”