Kepemimpinan Klinis terhadap Kualitas Pelayanan Keperawatan

Abstract

This study aims to analyze the effect of clinical leadership (quality of self, collaboration, managing services, improving service quality and setting goals) on the quality of nursing services at the University Hospital of North Sumatra. The method used is a cross-sectional survey of 94 respondents. The results showed that the p-value for the self-quality variable was 0.000, clinical leadership was 0.001 and the variable improved service quality was 0.004 for the quality of nursing services. In conclusion, there is an effect of self-quality, clinical leadership, managing services, improving service quality and setting goals on the quality of nursing services at the University Hospital of North Sumatra. Self-quality is the most influential variable in the quality of nursing services at the University Hospital of North Sumatra.
 Keywords: Clinical Leadership, Nursing, Quality of Service

The Effect of Home Care Service Quality on Patient Satisfaction

“…Keterbukaan dan kepuasan komunikasi pasien yang percaya pada penyedia layanan home care akan merasa lebih nyaman berkomunikasi dengan tim perawat dan dokter. Mereka akan lebih cenderung membuka diri tentang keluhan kesehatan mereka, memberikan informasi yang lebih akurat tentang kondisi mereka, dan berpartisipasi secara aktif dalam proses pengambilan keputusan terkait perawatan [9]. Hal ini dapat membantu penyedia layanan home care untuk memberikan perawatan yang lebih efektif dan tepat sasaran.…”