Key adaptations of SME restaurants in Malaysia amidst the COVID-19 Pandemic

Lai, Hao Bin Jack; Abidin, Muhammad Rezza Zainal; Hasni, Muhamad Zulfikri; Karim, Shahrim Ab; Ishak, Farah Adibah Che

doi:10.20525/ijrbs.v9i6.916

Cited by 28 publications

(25 citation statements)

References 31 publications

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“…COVID-19 merupakan masalah yang tidak diinginkan oleh semua penduduk di bumi ini. Seluruh komponen kehidupan penduduk dunia terhambat, tidak terkecuali pelaksanaan pelayanan kesehatan oleh tenaga kesehatan terdepan di masyarakat (Jamie, 2020;Lai et al, 2020). Banyak negara memutuskan menutup layanan publik seperti sekolah, perkantoran dan pusat-pusat pertokoan demikian juga di Indonesia.…”

Section: Pendahuluanunclassified

Evaluasi Layanan Kesehatan Maternal, Neonatal, dan Keluarga Berencana (KB) pada Masa Pandemi Covid-19 di Praktik Mandiri Bidan

Sugandini

Erawati

Mertasari

2022

j. p pengembangan sains h.

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Masa Pandemi COVID-19 menghabat seluruh komponen kehidupan, tidak terkecuali pelayanan kesehatan termasuk pelayanan kesehatan ibu dan anak di Praktik Mandiri Bidan (PMB). Tujuan penelitian ini menganalisis pelaksanaan layanan Maternal, Neonatal, dan Keluarga Berencana pada masa pandemic covid-19. Penelitian ini merupakan deskriptif kuantitatif survey. Populasi dalam penelitian ini adalah semua Praktik Mandiri Bidan yang ada berjumlah 52 PMB. Sampel yang digunakan PMB sebanyak 47 orang, data diambil menggunakan kuisioner dengan skala likert. Analisa data dengan analisis deskriptif persentase. Hasil penelitian bahwa PMB di Kabupaten Buleleng 82,98% melaksanakan layanan kehamilan dengan sangat baik, 100% melakukan layanan Persalinan dengan sangat baik, 97.87% melaksanakan layanan masa nifas dan bayi baru lahir dengan sangat baik, dan 76,59% melaksanakan pelayanan keluarga berencana dengan sangat baik, mengacu kepada standar pelayanan di masa pandemic covid-19. Maka, layanan Maternal, Neonatal, dan Keluarga Berencana dilaksanakan dengan sangat baik, sesuai standar pedoman dari Kemenkes, masyarakat mendapatkan layanan sesuai kebutuhan, klaster baru penyebaran covid-19 dapat dicegah khususnya di Kabupaten Buleleng.

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Section: Pendahuluanunclassified

Evaluasi Layanan Kesehatan Maternal, Neonatal, dan Keluarga Berencana (KB) pada Masa Pandemi Covid-19 di Praktik Mandiri Bidan

Sugandini

Erawati

Mertasari

2022

j. p pengembangan sains h.

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“…This fact presents a major problem for fine-dining restaurants, focusing on providing an overall high-quality dining experience. Dining at gastronomic facilities is one of the lowest priorities for customers when they are under self-preventive practices (Lai et al, 2020).…”

Section: Influence Of Covid-19 On Restaurant Customers' Expectationsmentioning

confidence: 99%

Restaurant Customers' Quality Expectations

Planinc

Kukanja

2022

Tourism (Zagreb, Online)

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This study examines changes in restaurant customers' quality expectations prior to and after the COVID-19 pandemic. The purpose of this study is to investigate if and how restaurant customers' quality expectations have changed during the pandemic. In addition, the present research also aims to determine which marketing (7P) quality dimensions will best explain customers' expectations in the post-COVID era. With a snowball sampling method, a total of 421 valid online questionnaires were obtained. The structured questionnaire included 42 marketing quality indicators belonging to the seven marketing dimensions. In addition, exploratory factor analyses and a sign test were used to assess differences in quality expectations. Results indicate statistically significant differences in customers' quality expectations before and after the pandemic. Four factors (Product-Physical Evidence, Promotion, People, and Price) best explained customers' expectations before and five factors (Product-Physical Evidence, Placement-Promotion, People, Price, and Processes) after the crisis. This paper contributes to the marketing and restaurant management literature by providing a detailed understanding of the importance of the different marketing indicators before and after the crisis. By applying a 7P research concept, we have also facilitated an international benchmarking process. The conclusion provides suggestions for future research directions and information for restaurant managers.

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“…• In the past, food and catering service providers had to widen social distances in eateries, limit their activities to delivery, or stop all of their operations (Post, 2020). • Eating and drinking establishments in the area are required to close between 7 p.m. and 6 a.m. daily in order in order to halt the virus's proliferation (Lai et al, 2020).…”

Section: Restaurants and Food Supplymentioning

confidence: 99%

The Impact of Covid-19 on Malaysia Tourism Industry Supply Chain

Hamid¹,

Shukur²,

Marmaya³

2021

IJARBSS

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This research addresses the effect of COVID-19 on the tourism industry in general and on Malaysia in particular. This research explores the impact that the COVID-19 crisis has had on the tourism and tourism industry and hospitality services trends. To achieve the purpose of this research, first, the article explores the impact of the COVID-19 crisis on the impacts of the tourism industry, behaviours, and experiences for societal inclusion, together with international tourism disruption caused by Covid-19. The article discusses the significant impacts and experiences of COVID-19 on selected tourism supply chain members in Malaysia. Then, this paper provides a quick assessment of the reported procedures of the three major tourism stakeholders in Malaysian tourism (i.e., tourism demand, supply, government, and policymakers). This article finally draws on observation and reflections about the evolution of social inclusion through new forms of creative and niche tourism, accelerated by the COVID-19 crisis. For better or worse, an overview of the COVID-19 tourism impacts and implications thus suggests mitigation strategies for tourism research. Despite the industry's resilience in response to previous crises, the sheer depth and breadth of COVID-19-related impacts on tourism and the economy means a quick recovery is unlikely.

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Key adaptations of SME restaurants in Malaysia amidst the COVID-19 Pandemic

Cited by 28 publications

References 31 publications

Evaluasi Layanan Kesehatan Maternal, Neonatal, dan Keluarga Berencana (KB) pada Masa Pandemi Covid-19 di Praktik Mandiri Bidan

Evaluasi Layanan Kesehatan Maternal, Neonatal, dan Keluarga Berencana (KB) pada Masa Pandemi Covid-19 di Praktik Mandiri Bidan

Restaurant Customers' Quality Expectations

The Impact of Covid-19 on Malaysia Tourism Industry Supply Chain

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