Key Performance Indicators for Maintenance Management Effectiveness of Public Hospital Building

Abstract

Abstract. Effectiveness of management in maintenance aspect holds the key element in influencing the performance of overall maintenance management. Similarly, public hospital building needs an effective maintenance management as this type of building in nature is one of the most complex issues in the field of maintenance. Improper building maintenance management adopted by the organization significantly will interrupt the overall operation of the building. Therefore, this paper is aim to identifying the key performance indicator (KPI) of effectiveness of maintenance management for the public hospital building. A total of 32 set of questionnaires were distributed to the maintenance manager for each hospital in the northern region of peninsular Malaysia by using selfadministration strategy. The survey answer was analyzed by performing descriptive analysis in SPSS. Overall, the result of descriptive analysis shows that all the ten factors of effectiveness of maintenance management are accepted as KPI since the mean value is at least 3.93 which classified as important and significant. The most significant factor of effectiveness of maintenance management is task planning and scheduling with the mean score of 4.35. While less significant factor is identify as maintenance approach with the value of mean score is 3.93. The both results indicates that the management need to have well-structured planning for the maintenance works and also need to embrace the exact strategy of maintenance approach in order to achieved better overall performance of maintenance management. This study may draw a standard practice for the government in assessing the performance of public facilities in terms of maintenance management.

Value-Based Building Maintenance Practices for Public Hospitals in Malaysia

“…Similarly, in the Malaysian context, past research on hospital building maintenance is limited and fragmented in various areas, e.g., quality management [30], outsourcing costs [18], audit assessment [16], critical success factors in facilities management [31,32], maintenance strategies [33], and maintenance effectiveness [34]. Recent trends on sustainability and energy saving [35,36], and green hospitals have gained attention [37].…”

Importance and Performance of Value-Based Maintenance Practices in Hospital Buildings

“…Hospitals perform essential functions concerning human lives, health, and well-being. Maintenance of hospital buildings is challenging due to their engineering plants and systems [1,2]. The healthcare industry is subjected to high standards and regulation compliance and has a high operational risk of failure [3].…”

“…However, there is a lack of theoretical and empirical justification for implementing a value-based approach in healthcare building maintenance [20,21]. Past research in hospital building maintenance was fragmented and diversified in maintenance efficiency [32], benchmarking [33], cost [34,35], audit assessment [19], defects [36], strategy [37], and effectiveness [2]. Recent research trends focus on energy-saving [38], green hospitals [39], service quality in hospital FM [6,40], lean six sigma [41], performance [42], and fire safety [12].…”

The Role of Key Performance Indicators in Improving the Performance of Clinical Pharmacist in Hospitals

“…KPIs are a tool to see whether an organization is on the right path or not, therefore in managing the performance of an organization it is important to use KPIs 15 . Several studies have shown that KPIs have a positive impact on improving performance in the fields of health services, hospitals and health insurance 16,17,18…”