Knowledge and satisfaction - two premises for healthcare service innovation and development: the perspective of UCSPVR users

Social Model—Innovation and Behavioural Intervention as a Public Policy of Action within an Oncology and Loneliness Scope

“…Health policy universities and their laboratories can play a critical role in health policy by changing priorities and becoming new political actors. Innovation generally refers to implementing new products, significant improvements in existing products, new processes, new organisational methods, or new business models [19]. Concerning social innovation in health care, health service users' views play a crucial role in reforming these organisations, especially in terms of economic efficiency.…”

“…Concerning social innovation in health care, health service users' views play a crucial role in reforming these organisations, especially in terms of economic efficiency. These user opinions help improve the quality standards of services provided [19]. Such improvement occurs through structure-wise and process-wise organisational innovation [19,20].…”

“…These user opinions help improve the quality standards of services provided [19]. Such improvement occurs through structure-wise and process-wise organisational innovation [19,20]. There are four types of social innovation: social movements, service-related social innovations, social enterprise, and digital social innovations [20].…”