Knowledge and skills that facilitate the personal support dimension of citizenship.

Abstract

Efforts to identify the individual attributes that predict organizational citizenship have focused largely on dispositional factors. This focus reflects an unstated assumption that anyone can engage in successful citizenship, but only some choose to do so. The authors contend that, although this may be true of some dimensions of citizenship, it is not true of others. Based on a review of research from industrial and organizational psychology, management, education, clinical psychology, conflict resolution, and other literatures, the authors offer a set of 15 propositions linking knowledge and skill variables to the 4 personal support dimensions of citizenship performance.

Which Problems to Solve? Online Knowledge Sharing and Attention Allocation in Organizations

“…These benefits may arise from the satisfaction of helping others (e.g. Dudley & Cortina, 2008) or from the value that they anticipate creating (Nahapiet & Ghoshal, 1998), as well as from the prospect of enhancing their reputation or encouraging future reciprocity by using their expertise to provide a good solution (e.g. Chiu et al, 2006;Constant et al, 1996;Wasko & Faraj, 2000).…”

Global citizens: Who are they?

“…There are concerns that service-learning initiatives without a critical edge can reinforce unequal power relations. Therefore, it is important to examine some of the knowledge, skills and values relating to social justice and responsibility that might be expected to contribute to and develop through participation in citizenship activities (Eyler and Giles, 1999;Borman and Penner, 2001;Dudley and Cortina, 2008). In addition, this will provide a further avenue in which to explore the large proportion of unexplained variance that exists in previous studies (Dudley and Cortina, 2008).…”

“…By including additional variables (for example, attitudes to citizenship, citizenship skills, perceptions of social justice, community and political involvement) as well as comparing two different groups of students the present study intends to address this with the collection and analysis of a more comprehensive and robust data set. Dudley and Cortina (2008) met with some success in linking knowledge and skill variables to the personal support (for example, helping) dimension of citizenship behaviour. The relative importance of understanding skill and knowledge factors is that they are more likely than dispositional qualities to respond to training initiatives (Dudley and Cortina, 2008).…”

“…Dudley and Cortina (2008) met with some success in linking knowledge and skill variables to the personal support (for example, helping) dimension of citizenship behaviour. The relative importance of understanding skill and knowledge factors is that they are more likely than dispositional qualities to respond to training initiatives (Dudley and Cortina, 2008). Much of the research that has centred on the citizenship behaviour and skills that are required beyond motivational factors (for example, prosocial orientation and self-efficacy) has been conducted with employees in organizations rather than students in HE.…”

“…Therefore, it is important to examine some of the knowledge, skills and values relating to social justice and responsibility that might be expected to contribute to and develop through participation in citizenship activities (Eyler and Giles, 1999;Borman and Penner, 2001;Dudley and Cortina, 2008). In addition, this will provide a further avenue in which to explore the large proportion of unexplained variance that exists in previous studies (Dudley and Cortina, 2008). By including additional variables (for example, attitudes to citizenship, citizenship skills, perceptions of social justice, community and political involvement) as well as comparing two different groups of students the present study intends to address this with the collection and analysis of a more comprehensive and robust data set.…”