“…Among the various themes that have emerged in the KM literature, a few imperatives stand out: e.g. formation of knowledge community, in which networks of people are considered the most critical element of successful KM implementation (Offsey, 1997;Martiny, 1998;Rowley, 2000), and focusing on innovation to realize the resultant benefits of KM (Brand, 1998;Pe Ârez-Bustamante, 1999;Swan et al, 1999;Echeverri-Carroll, 1999). The need, plans, implementations and reports of results of KM is ubiquitous, ranging from the consulting industry (Martiny, 1998) to the pharmaceutical industry (Chase, 1997;Koretz and Lee, 1998) to law firms (Terrett, 1998).…”