Knowledge management and total quality management: a reciprocal relationship

Abstract

Purpose This research is an effort to conceptualize the relationship between total quality management (TQM) and knowledge management in a new way. While some researchers considered knowledge management as a facilitator of TQM other scholars concerned TQM as an antecedent for knowledge management. The purpose of this paper is to propose a reciprocal causation between TQM and knowledge management. Design/methodology/approach The main focus of literature review is focusing on common practices of TQM and knowledge management. In the next step, joint variance analysis method is used to reanalyze the results of the empirical studies linking TQM to knowledge management. This approach aims to divide the multiple correlation squared and demonstrate what portion is distinctly connected to predictor variables and what portion is on account of common variance among predictors. Findings The result indicates that nearly half of all explained variances in empirical studies that considered the relationship between TQM and knowledge management disregarding the criteria are accounted for the joint variance of TQM and knowledge management processes. Therefore a reciprocal causation between TQM and knowledge management can be formulated. Originality/value This research is one of the first studies which explores the diverse results of the relationship between TQM and knowledge management from a methodological perspective.

Human Resource Abilities and Skills in TQM for Sustainable Enterprises

“…Responsibility with the TQM performance [27,[63][64][65] Support to improve the production process [51,66] Communication about the mission and objectives of the company [67][68][69] Quality policies and quality goals [70,71] Quality is the mean to increase profits [72,73] Dissemination of quality culture [74,75] Promotion of training and education [76,77] Training and education TQM courses to improve employee skills [78,79] TQM courses for managers and supervisors [79][80][81][82] Quality circle courses [79,81,83] Technical statistics courses [84][85][86] Financial resources for training [87][88][89][90][91] Courses on communication, effective meetings, and leadership [64,65,92] Courses on identification and troubleshooting [93][94][95] Employees integration…”

Application of McDm Approach to Evaluate the Critical Success Factors of Total Quality Management in the Hospitality Industry

“…These CFSs been recognized as the important CSFs for implementation of TQM in the service industry such as hospitality and hotel (Camisón, 1996;Claver-Cortés, Pereira-Moliner, Tarí, & Molina-Azorín, 2008; Pereira-Moliner, Claver-Cortés, Molina-Azorín, & José Tarí, 2012; Wang, K. Y. Chen, & S. C. Chen, 2012). (Sadikoglu & Olcay, 2014); (Akgün, Ince, Imamoglu, Keskin, & Kocoglu, 2014); (Aquilani et al, 2017); (Benavides-Velasco, Quintana-García, & Marchante-Lara, 2014); (Honarpour, Jusoh, & Long, 2017); (Jaca & Psomas, 2015); (Mehralian, Nazari, Nooriparto, & Rasekh, 2017); (Nguyen & Chau, 2017); (Patyal & Koilakuntla, 2017); (Uluskan, Godfrey, & Joines, 2017); (Zwain, Lim, & Othman, 2017) Process management (Sadikoglu & Olcay, 2014); (Akgün et al, 2014); (Aquilani et al, 2017); (Cho, Jung, & Linderman, 2017); (Nguyen & Chau, 2017); (Patyal & Koilakuntla, 2017); (Uluskan et al, 2017); (Zeng, Zhang, Matsui, & Zhao, 2017) Customer focus (Psomas & Jaca, 2016); (Aquilani et al, 2017); (Benavides-Velasco et al, 2014); (Cho et al, 2017); (Honarpour et al, 2017); (Jaca & Psomas, 2015); (Mehralian et al, 2017); (Nguyen & Chau, 2017); (Zwain et al, 2017) Continuous improvement (Wang et al, 2012); (Pereira-Moliner et al, 2012); (Alvarez, Jaca, Viles, & Colomer, 2012); (Abd & Al Manhawy, 2013);…”

Towards the Integration of Quality Management Systems and Knowledge Management System in Higher Education Institution: Development of Q-Edge KMS Model

“…Although some researcher agrees that it is necessary to integrate KM tools in the Technical University -Sofia to ensure the success of KMS, however the study does not highlight on other elements of that are relevant to be integrated [58]. In a recent update, a researcher concurred that there is possible formulation of mutual effect between TQM and knowledge management [16]. 2 System understanding Perceived KMS benefits, User satisfaction [10], [48] Intention to use [48] 3…”

“…The above discussion postulates the needs for future study on the integration between quality and knowledge management tools within HEI in addressing their current and upcoming challenges. A researcher agrees that the integration between knowledge management (KM) and total quality management (TQM) and potential variables must be examined in future [16]. In fact, KM and TQM practices are used for improving the performance of many organizations [17,18].…”