Knowledge management assessment in Petrochemical industries

Ammar, Feyzi; Rezai, Hosein; Ghorbanian, Mohammadreza

doi:10.5267/j.dsl.2016.8.003

Cited by 3 publications

(1 citation statement)

References 10 publications

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“…Individual-explicit knowledge helps firms to leverage the benefits of human cognitive capabilities to achieve efficiency for the firms, especially in terms of costs and time savings and to build customers' confidence in the organization (Kotur & Anbazhagan, 2014;Alabar, Egena & Gbande, 2014;Feyzia, Rezaib & Ghorbanianc, 2017). Existing studies, for example by Hu, Hsu, Hsiao and Tsao (2019) and Khan, Adnan, Jan and Jamal (2020), carried out in relatively more developed economies, demonstrated the significance of individual-explicit knowledge to firms' operational efficiency.…”

Section: Introductionmentioning

confidence: 99%

Investigating the Efficiency of Individual-Explicit Knowledge in the Telecommunication’s Sector of an Emerging Economy

Ibidunni

Omankhanlen²

2021

GADJAH MADA INT. J. BUS.

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This study investigated efficiency in the utilization of the individual-explicit knowledge of a firm. The sample included 42 customer service centers (CSCs) of the four most active Global System for Mobile Communications (GSM) organisations in Lagos State and FCT, Nigeria. The research adopted the input-oriented data envelopment analysis model to determine the extent to which individual-explicit knowledge, as a vital input resource to telecommunications firms, is efficiently utilized by the CSCs to improve the firms’ values. The study revealed that 10 CSCs, representing 23.8 percen of those studied, were technically efficient using the constant returns to scale model. In contrast, the variable returns to scale model showed that 22 CSCs, or 52 percent of them, were technically inefficient. The results suggest that, with less than 50 percent of the total number of CSCs in Nigeria’s telecommunications industry being inefficient, there is a large volume of operational inefficiency, especially concerning the utilization of individual-explicit knowledge. As such, the telecommunications industry could benefit from managerial intervention, especially in building the capacity of the customer desk officers in the CSCs to attend promptly and accurately to customers’ queries. Also, the study established that a viable strategic direction would be that organizations in the telecommunications industry renew their focus on a balanced mix of supervisor-subordinates in each CSC. This study contributes to operations management and the organizational knowledge management literature by showcasing the data envelopment analysis methodology as a legitimate tool for improving understanding of the investigations into the efficiency of individual-explicit knowledge. This study offers practical implications for firm managers about specific activities and units of their firm that contribute the most to the organization, and other specific units/activities that are less productive. The study also provides directions for future studies.

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Section: Introductionmentioning

confidence: 99%

Investigating the Efficiency of Individual-Explicit Knowledge in the Telecommunication’s Sector of an Emerging Economy

Ibidunni

Omankhanlen²

2021

GADJAH MADA INT. J. BUS.

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A DSS-Based Novel Approach Proposition Employing Decision Techniques for System Design

Kaya

Adem

Dağdeviren

2020

Int. J. Info. Tech. Dec. Mak.

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In this study, to enhance flexibility and agility, a special DSS is developed for a system re-design problem, while a decision-making technique is employed afterwards to enable the accelerated and reliable results, as a progressive approach to close a gap of related literature. Proposed approach generates all possible machine schedules regarding some tangible traditional constraints, after that, generated schedules are ranked by ORESTE method regarding human related linguistic variables and ergonomic factors this time, with the aim of harvesting the best outcome. Thus, all traditional and newly introduced problem constraints could be optimized in the best schedule, while time and effort sources of organisation are preserved by employment of proposed DSS, mathematical modelling, and ORESTE. A numerical application of proposed approach is executed and mechanism of proposed novel model is explained in detail as well as usability and salutary of the approach is proved with real life data.

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Knowledge management assessment in Petrochemical industries

Ammar¹,

Rezai²,

Ghorbanian³

2017

10.5267/j.dsl

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Knowledge management strategies are considered as the foundation of learning organizations.One of the problems of Iranian organizations is the assessment of knowledge management processes. The purpose of the present study is to present an applied organized model for the assessment of knowledge management performance in six dimensions, i.e., the financial dimension, stakeholders, local processes, growth and learning, employee satisfaction, and environment and community; identifying and investigating the correlation among the criteria; mapping network relations; weighing the indices using DEMATEL Technique; ranking assessment dimensions of knowledge management using ORESTE Technique; drawing strategic map; and designing Balanced Scorecard for improved performance of knowledge management. The population and sample of the study included 25 petrochemical Tehran managers and senior experts in information technology section. The results of this study provides a comprehensive view for the decision makers of Iran Petrochemical Industries for an improved performance in knowledge management.Science Ltd. All rights reserved. Growing 7 © 201

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Knowledge management assessment in Petrochemical industries

Cited by 3 publications

References 10 publications

Investigating the Efficiency of Individual-Explicit Knowledge in the Telecommunication’s Sector of an Emerging Economy

Investigating the Efficiency of Individual-Explicit Knowledge in the Telecommunication’s Sector of an Emerging Economy

A DSS-Based Novel Approach Proposition Employing Decision Techniques for System Design

Knowledge management assessment in Petrochemical industries

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