“…Significant work was re-initiated in the development of KM tools following Tiwana's work (Tiwana, 2002;Barth, 2003;Odom & Starns, 2003). The idea, to use KM in various business activities like HR, CRM, ERP, using KM portals, Customer KM, is still continuously growing (Osmarina & Coltre, 2017;Chaabouni & Yahia, 2014;Zhang, Wang, Cao, Wang, & Zhao, 2012;Al-Shammari, 2009;Fjermestad & Romano, 2006;Firestone, 2003;Zipperer, 2003;Callaghan, 2003).…”