Knowledge Management in Healthcare

Abstract

Healthcare is a knowledge-intensive service provided by professionals, such as medical doctors, nurses, and pharmacists. Clinical-pathways are used by many healthcare organizations (HCOs) as a tool for performing the healthcare process, sharing and utilizing knowledge from different professionals. In this paper, case studies were performed at two HCOs that use clinical-pathways actively in the healthcare process. Theoretical model construction, sharing, utilization, and creation of the knowledge by different professionals, were tested by the case study of two HCOs which use clinical pathways actively. The theoretical model was a knowledge creation model which creates new knowledge continuously. In this theoretical model, clinical-pathways are suggested to be an effective tool for knowledge management in healthcare.

Alignment of knowledge management process with clinical process to support evidence based decision in healthcare improvements: The case of selected Ethiopian hospitals

“…KM is able to assist in reducing medical errors and consequently their cost, by providing decision support for practitioners (Zipperer, 2016). The goal of KM is to support relevant actions, facilitating medical processes with “a knowledge pull” instead of increasing the knowledge load in healthcare.…”

“…But healthcare KM raises different challenges and issues due to its nature (Abidi, 2008). Similarly, KM is becoming an established discipline with many applications and techniques; though its adoption and alignement in healthcare has been challenging ( Zipperer, 2016 ) .…”

“…The health sector relies heavily on knowledge and evidence‐based medicine is expected to be implemented in daily healthcare activities; besides, the delivery of care relies on the cooperation of several partners that need to exchange their knowledge in order to provide quality of care. In public health, a decision is mainly based on data and a shift is needed towards evidence‐based decision making ( Zipperer, 2016 ) .…”

“…In order to manage knowledge effectively, the right KM processes and the essential factors for successfully implementing KM should be considered carefully. Although there is much literature that discusses KM processes and success factors (e.g., Igbinovia & Ikenwe, 2018; Jennex & Olfman, 2011; Zipperer, 2016), there remains a gap in understanding how KM processes and clinical processes should be aligned in hospitals.…”

Research regarding the Influence of Knowledge Management Practices on Employee Satisfaction in the Romanian Healthcare System

“…According to Lorri Zipperer (2016), multidisciplinary interactions that occur within organizations in the medical system have a strong potential to be improved through a knowledge management approach from widespread collaboration to doctors' roles. Healthcare institutions could benefit from a tacit management of knowledge for teamwork (Zipperer, 2016).…”