Knowledge Management performance measurement: measures, approaches, trends and future directions

Abstract

This paper presents a review on Knowledge Management (KM) performance measurement in the past two decades. Various tools and techniques that have been developed are discussed and presented chronologically to show how KM performance measurement has changed during this period. Each tool and technique is evaluated and classified based on the types of measures and approaches used. This paper also proposes six new categories: traditional, advanced, deterministic, stochastic, general result oriented, and specific result oriented, to complement the previous classification schemes. Future research directions for KM performance measurement are identified and presented in a holistic framework to act as a guideline for new researchers who wish to embark on this field.

Measuring Knowledge Management Performance in Organizations: An Integrative Framework of Balanced Scorecard and Fuzzy Evaluation

“…KM performance evaluation, as an indispensible component of KM, plays a pivotal role in the entire process of KM [7]. An effective evaluation of KM performance will allow managers to understand the deficiencies in their management practices, identify the key elements impacting organizational development, and provide theoretical evidences for continuous improvement.…”

Measurement Model of Relationship Between Knowledge Management Enablers and Knowledge Management Performance in Public Sector

“…Although KM performance measurement could be different across organizational context [27], all the significant variables that have been tested and highlighted in this study should be taken into consideration. This will hopefully lead to a more effective KM practice for the organization.…”

Knowledge Management Performance Measurement: A Generic Framework

“…Practically, within organisation, implementing a KM project consists of implementing a socio-technical system that is able to ensure KM processes [1]. From a research perspective, a literature review [2,8] reveals that research on KM is founded on three perspectives:…”

“…Undoubtedly, a high performing knowledge management (KM) is a key step towards the achievement of the organizational performance. Knowledge Management performance measurement is thus important [2].…”

“…A literature review [2] shows that KM performance is a multidimensional concept. It is a goal-oriented and it covers other organizational attributes than financial performance such as innovation, decision making, collaboration and learning and competency development.…”