Knowledge mapping of social commerce research: a visual analysis using CiteSpace

Cui, Yi; Mou, Jian; Yan-ping, Liu

doi:10.1007/s10660-018-9288-9

Cited by 116 publications

(57 citation statements)

References 59 publications

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“…Choosing the right database is a key step in the bibliometric analysis. As for database type, Web of Science (WoS) is a typical citation database, which contains literature abstracts and other data such as citation information, facilitating for bibliometric analysis (23). As for the scope of inclusion, the database included in WOS is in the direction of natural science and social science, covering a large literature related to OHSM (24).…”

Section: Data Collection and Data Processingmentioning

confidence: 99%

A Systematic Review on the Research Progress and Evolving Trends of Occupational Health and Safety Management: A Bibliometric Analysis of Mapping Knowledge Domains

Wang

Chen

Liu

et al. 2020

Front. Public Health

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Background: Effective occupational health and safety management (OHSM) is important to employee health, enterprise sustainability, and social stability. However, scientific research into OHSM lags behind practice, and contextualizing OHSM research from the perspective of its historical evolution is urgently required.Methods: The mapping of knowledge domains, based on bibliometric analysis, was adopted to classify 4,852 journal articles related to OHSM listed in the core database of Web of Science and published between 1900 and 2018.Results and Conclusions: Risk assessment/management at the organizational level were found to have always been research hotspots, and the relationship between safety culture/atmosphere, sickness absence, and safety performance, among other factors, have become core research topics in the field in recent years. Research at the individual level has gradually evolved from an early focus on physiological problems such as work-related musculoskeletal disorders and low back pain, further toward issues such as occupational stress, mental health, and quality of life. In addition, the results of clustering analysis based on high-frequency keywords indicated six aspects of OHSM: OHSM mode and method; OHSM systems and standards; OHS risk assessment and management; OHSM and safety culture; mental health and quality of life; and specific disease management. Future development trends in OHSM research are described providing theoretical and practical reference for further study.

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Section: Data Collection and Data Processingmentioning

confidence: 99%

A Systematic Review on the Research Progress and Evolving Trends of Occupational Health and Safety Management: A Bibliometric Analysis of Mapping Knowledge Domains

Wang

Chen

Liu

et al. 2020

Front. Public Health

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“…Citespace has become one of the most widely used bibliometric mapping tools [43]. It has been used to map various research areas such as social commerce [44], regenerative medicine [45], hospitality [46], and climate change and tourism [47]. Figure 3 shows the document co-citation network structure over the 30-year period from January 1990 to February 2019.…”

Section: Methodsmentioning

confidence: 99%

Visualizing Sustainability Research in Business and Management (1990–2019) and Emerging Topics: A Large-Scale Bibliometric Analysis

Jia

Wei

2019

Sustainability

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While researchers from many disciplines are increasingly interested in studying issues related to sustainability, few studies have presented a holistic view of sustainability from the perspectives of business and management. This bibliometric study quantitatively analyzed a big data set of 30 years of sustainability research (1990–2019), consisting of 37,322 publications and 1,199,398 cited references, visualizing major topics, dynamic evolution, and emerging development. The decade-by-decade in-depth analysis shows a clear shift from a nearly exclusive focus on economic growth and consumption to all three pillars of sustainability, i.e., economic growth, social development, and environmental protection. Highlighting the differences between United Nations’ Sustainable Development Goals and the popular research topics from academia, our analysis uncovers research gaps and suggests future research directions for sustainability researchers and practitioners.

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Section: Introductionmentioning

confidence: 99%

“…Further, the study by McKinsey Global Institute shows that about 1/3 of the sale belongs to social commerce with the deployment of social media and social technologies. 3,4 Social commerce, which is unlike traditional e-commerce, relies more on gathering information from friends on social networks.Seeing that human behaviors are significantly affected from friends' reviews, the consumer participation inevitably leverages a more interactive purchasing environment. 5Many investigations stress the significance of customer-to-customer (C2C) interaction in social commerce; the C2C interaction is capable of sharing and inquiring information in a way that clearly facilitate the purchase decision-making for online transaction of products and services.…”

mentioning

confidence: 99%

C2C interaction quality identification with SVM based on Kano model

Liu

Xin-xing

2018

Concurrency and Computation

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Customer-to-customer (C2C) interaction is a basic characteristic of social commerce, which is potentially to generate substantial economic benefits. The C2C interaction quality is employed to describe the impact on consumers' purchasing intention. This paper presents a Kano method-based C2C interaction model to study different factors involved with the communication process. Further, with the analysis of consumers' communication factors, a support vector machine classification system is established and learns to identify the quality of C2C interaction.Our results prove that the proposed methodology is feasible for C2C interaction quality distinguishing and highlights the importance of basic communication properties for supporting the purchase decisions. KEYWORDScustomer-to-customer interaction quality, Kano model, social commerce, support vector machine INTRODUCTIONDuring the past decades, social commerce has rapidly developed as a new area of electronic commerce that employs Internet-based social media to allow participating in selling products and services in online marketplaces and communities. 1,2 According to the report of national Bureau of Statistics of China, at the end of year 2016, the online purchasing amount within the last five years has kept rising ( Figure 1). Further, the study by McKinsey Global Institute shows that about 1/3 of the sale belongs to social commerce with the deployment of social media and social technologies. 3,4 Social commerce, which is unlike traditional e-commerce, relies more on gathering information from friends on social networks.Seeing that human behaviors are significantly affected from friends' reviews, the consumer participation inevitably leverages a more interactive purchasing environment. 5Many investigations stress the significance of customer-to-customer (C2C) interaction in social commerce; the C2C interaction is capable of sharing and inquiring information in a way that clearly facilitate the purchase decision-making for online transaction of products and services. 6,7With current cyber-enabled applications, C2C interaction is detected ongoing both online and offline every single moment, which does not necessarily end in itself. 8,9 Research has been continuously trying to describe the customer behaviors and their effects on product diffusion. 10 A deep understanding, accordingly, of the consumer purchasing determinants on social commerce sites via C2C interactions is the foundation in social commerce research. 11-13 Current initiatives such the Research Priorities of Marketing Science Institute emphasize the importance of peer-to-peer communications as well as their influencing consuming decisions. 14 The practical use of customer engagement for purchasing behaviors identification is, however, still limited primarily because the assessment of C2C interaction quality remains to be one of the greatest challenges. Meanwhile, advanced algorithms such as cloud computing are now commonplace and make the transition to online customer interaction relatively easy to captu...

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Knowledge mapping of social commerce research: a visual analysis using CiteSpace

Cited by 116 publications

References 59 publications

A Systematic Review on the Research Progress and Evolving Trends of Occupational Health and Safety Management: A Bibliometric Analysis of Mapping Knowledge Domains

A Systematic Review on the Research Progress and Evolving Trends of Occupational Health and Safety Management: A Bibliometric Analysis of Mapping Knowledge Domains

Visualizing Sustainability Research in Business and Management (1990–2019) and Emerging Topics: A Large-Scale Bibliometric Analysis

C2C interaction quality identification with SVM based on Kano model

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