“…screening and brief interventions, counselling, information and referral). Concerns have been raised, however, regarding limitations in the alcohol and other drug (AOD) knowledge and skills of these frontline workers, and their willingness to respond to AOD issues (Anderson et al, 2003;Arthur, 2001;Kaner, Heather, McAvoy, Lock, & Gilvarry, 1999;Karam-Hage, Nerenberg, & Brower, 2001;Landy, Hynes, Checinski, & Crome, 2005;Roche & Richard, 1991).…”