Knowledge Sharing on Social Media: State of the Art in 2018

Mladenović, Dušan; Krajina, Anida

doi:10.3846/jbem.2019.11407

Cited by 10 publications

(5 citation statements)

References 55 publications

(103 reference statements)

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“…The reach and evolution of the internet and information technology have affected and changed our daily life (Laukkanen, 2016;Puriwat & Tripopsakul, 2017;Rizwan, Vveinhardt, & Streimikiene, 2017;Raudeliuniene et al, 2018;Mladenovic & Krajina, 2020). Over the recent decade, electronic commerce and IT have had a consistent effect on the business environment of the world (Davidaviciene, Pabedinskaite, and Davidavicius 2017).…”

Section: Introductionmentioning

confidence: 99%

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Esmaeili

Haghgoo

Davidavičienė

et al. 2021

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Information and communications technologies promote change in the service sector, and the banking sector is not an exception. Finding what factors impact consumer satisfaction with service and lead to loyalty is invariably important for business. However, it is important to begin with evaluating the aspects that are specific to the market and service. The purpose of this study was to investigate the factors affecting customer loyalty in Mobile Banking. Following the model designed by the researchers, consideration was given to mediator variables of satisfaction, trust, and customer service to examine how factors such as perceived risk, relative advantages, and usability affect customer loyalty. In this study, customers of an Iranian bank (Shahr Bank) based in the city of Tehran constituted the statistical population. The descriptive survey method was used on a sample that was selected through a cluster-convenience method and included 411 Shahr Bank's customers resident in the east, west, north, south, and centre of the city of Tehran. Structural Equation Modelling (SEM) test and the LISREL 8.8 software were used to analyse the data and to determine what role each factor plays on loyalty. The results showed that such factors as relative advantages, satisfaction, and trust have the most significant impact on customer loyalty. However, the effect of usability on customer service was not confirmed. Furthermore, it was identified that perceived risk has a negative impact on loyalty.

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Section: Introductionmentioning

confidence: 99%

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Esmaeili

Haghgoo

Davidavičienė

et al. 2021

View full text Add to dashboard Cite

show abstract

“…Information sharing can be described as the establishment of a cultural environment in which individuals have the opportunity to impart their information, ideas, perspectives, abilities, and personal experiences; Another way to define information sharing is as the transmission of insights, task-related information, and feedback pertaining to various processes or products (Ahmed et al, 2020). Social media has revolutionized how individuals interact and convey information across various platforms (Mladenović & Krajina, 2020). Moreover, as social media users generate their own data, it can potentially offer a more precise representation of the diverse values held by individuals.…”

Section: Information-sharing Behaviormentioning

confidence: 99%

Investigation of the Effects of Social Capital on Information/Knowledge-Sharing Behavior that Drives Gen Z Purchase Intentions through Social Commerce

Marsasi,

Barqiah,

Gusti

2024

mem

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This study investigates the impact of social capital theory in social networks on consumer decision-making, highlighting the importance of product features and peer preferences. It identifies a research gap in understanding the effects of structural, relational, and cognitive capital, emphasizing the need for further exploration. The study also examines the relationship between information sharing and purchase intention, addressing a previously neglected area. Additionally, it explores how age and gender, influence consumer characteristics. The empirical data collected from 223 respondents who buy consumer goods through social media as part of the millennial generation through an online survey is analyzed using SEM. Results indicate that structural, cognitive, and relational capital influence the exchange of information. The behavior of sharing information indicates that the more people who provide positive information about a consumer goods product, the higher the intention to buy, it is anticipated that the company will increase its promotion on Twitter and Instagram. This is due to the fact that many consumers use the platform in their daily lives and consumers desire to always be willing to share the information they possess. Moreover, younger women are more inclined to share information based on their age and gender characteristics.

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“…(Dzimbiri & Molefi, 2021;Sariwulan et al, 2021) Knowledge management is an activity that has been widely applied in companies. (Mladenović & Krajina, 2020;Zhang et al, 2020). The existence of this knowledge management activity is expected to be able to fulfill employee job satisfaction in the company.…”

Section: Talentmentioning

confidence: 99%

Job satisfaction as a mediator in improving employee performance through talent and knowledge management

Setia

Yuniarsih

Gaffar

et al. 2022

JEECAR

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This study aims to analyze Job Satisfaction as a Mediator in Improving Employee Performance through Talent and Knowledge Management. The data analysis used is verification analysis. The population is focused on 16 logistics service companies in the city of Bandung. The analytical tool used is the Structural Equation Model (SEM)-PLS, data obtained through questionnaires to 160 employees. The findings reveal that talent management and knowledge management make a positive contribution to job satisfaction, either partially or simultaneously, which has an impact on employee performance. This is because logistics services will always innovate in accordance with good knowledge management and talent management, therefore employees are required to express their thoughts, ideas and abilities to achieve all of this. This research adds to knowledge about how logistics service companies can manage talented employees and knowledge management that can lead to increased job satisfaction which has an impact on employee performance.

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Knowledge Sharing on Social Media: State of the Art in 2018

Cited by 10 publications

References 55 publications

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Customer Loyalty in Mobile Banking: Evaluation of Perceived Risk, Relative Advantages, and Usability Factors

Investigation of the Effects of Social Capital on Information/Knowledge-Sharing Behavior that Drives Gen Z Purchase Intentions through Social Commerce

Job satisfaction as a mediator in improving employee performance through talent and knowledge management

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