KrishiPustak

Gupta, Nakull; Medhi-Thies, Indrani; Ferreira, Pedro; O’Neill, Jacki; Cutrell, Edward

doi:10.1145/2685553.2702683

Cited by 6 publications

(3 citation statements)

References 7 publications

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“…1. Terminology: LL was the most prevalent term used exclusively in 19/33 studies [2,[9][10][11][12][13][14][15][16][17][18][19][20][21][22][23][24][25][26]. Meanwhile, SL was used solely in 4/33 studies [27][28][29][30].…”

Section: Resultsmentioning

confidence: 99%

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Defining Functional Illiteracy to Empower Inclusive Technology Design

Mohammed,

Uren,

Joel-Edgar

et al. 2023

Proceedings of the 4th African Human Computer Interaction Conference

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Limited literacy presents a significant challenge in HCI research, yet the field lacks consistent definitions and measurement criteria.Researchers often interchange terms such as 'functional illiterates,' 'low literates,' and 'semi-literates,' further complicating the field. This paper conducts a systematic literature review (SLR) of 33 HCI studies, revealing concerns about the absence of a definition in 41% of the studies and the lack of measurement technique in 74%. Based on the results from our SLR and relevant research beyond HCI, we propose the following work-in-progress definition. 'Functional illiterates are motivated adults with some familiarity with text but insufficient to fully comprehend meanings and low skills in the measured digital skill, with enough language proficiency in the study language if they are literate in their native language. This understanding, coupled with addressing the identified issues, will empower the HCI4D community to design more inclusive technology solutions for functionally illiterate users in developing countries.CCS CONCEPTS •Social and professional topics~User characteristics •Human-centered computing~Accessibility~Accessibility theory, concepts and paradigms •Human-centered computing~Human computer interaction (HCI)~HCI theory, concepts and models.

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Section: Resultsmentioning

confidence: 99%

“…4. Users Age: Only 2 studies explicitly mentioned adult users [17,23], while others indicated adulthood indirectly using terms like 'women,' [31] 'parents,' [17,22] and occupational roles such as 'farmer' [11][12][13]20,28,36].…”

Section: Measurement Techniquementioning

confidence: 99%

Defining Functional Illiteracy to Empower Inclusive Technology Design

Mohammed,

Uren,

Joel-Edgar

et al. 2023

Proceedings of the 4th African Human Computer Interaction Conference

View full text Add to dashboard Cite

show abstract

“…The smartphone application design must be adapted to an ICT4D environment with limited literacy and resources, including internet access [169]. Additionally, mobile applications can be adapted to work offline and have interfaces designed for less literate users [122].…”

Section: Application Of Ict4d -An Overviewmentioning

confidence: 99%

Designing Technology for less literate people with diabetes in Punjab, Pakistan

Zeb

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Digital health uses information communication technology to provide healthcare services ef-fectively. This research uses Human-Computer Interaction methodologies such as participatory design and iterative prototype evaluation to effectively design technology for people in the rural areas of Punjab, Pakistan.Many participants in this PhD research have a low literacy level, making it challenging for them to obtain the knowledge necessary to manage their common chronic health conditions, such as diabetes. The remoteness of these participants, the lack of transport, and the internet inaccessibility only exacerbate this healthcare self-management. The research focused on designing an Interactive Voice Response system using participatory design methodologies.Interactive Voice Response (IVR) is an accessible method of transmitting knowledge because it allows voice-based interaction. To assist illiterate populations in managing chronic health conditions, hierarchical IVR systems are currently being developed and pose the challenge of navigating a large amount of information with hierarchy. Therefore, using a phone number-specific profile, this project iteratively develops a dynamic IVR that adapts information presen-ted to people with diabetes to compensate for some of their challenges in healthcare support. Multiple design studies and deployments are conducted to validate the IVR system.The IVR system was designed iteratively using Participatory Design (PD) to explore users’ pref-erences. Although PD originated in Scandinavia, it poses several challenges since it assumes literacy and a cultural mindset associated with the Global North. Hence, it is necessary to adopt democratic, patient-centred, iterative participatory approaches to develop a comprehensive understanding of PD in a diverse and challenging environment, including both urban and rural contexts. Several PD techniques were used, including Wizard of Context, Narrative Scoping with Personas, an interactive framework that used videos, pictures and audio, and iterative PD.After deploying the IVR system using servers built on the Asterisk platform, the system’s usefulness for keeping people with diabetes informed about their condition and better managing their condition was demonstrated by gathering qualitative and quantitative data.

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