Kualitas Pelayanan Kesehatan Lansia di Kota Yogyakarta  (Studi kasus pelayanan kesehatan pada Puskesmas Mantrijeron)

Khozin, Muhammad; Mutmainah, Nur Fitri

doi:10.24198/jmpp.v1i2.18452

Cited by 10 publications

(11 citation statements)

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“…The physical facilities and processes include location, layout, decoration, size, facility, facility reliability process flow, balanced capacity, flexibility process control flow, punctuality, offered communication services pace range. Standardized service procedures for service providers and recipients, including procurement (Khozin & Mutmainah, 2019). b.…”

Section: Publik Service Qualitymentioning

confidence: 99%

The Quality of Inpatient Child Health Services at RSUD Dr. Doris Sylvanus Palangka Raya

Fransisko

Asmu'i

Yuliani

2021

jmpp

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This study aims to identify the quality of child health services in the inpatient room, identifying and analyzing inhibiting and supporting factors for the quality of child health services at dr. Doris Sylvanus Hospital Palangka Raya. It is a qualitative descriptive study conducted by applying observation, interviews, and documentation to collect data. It involved 3 nurses at dr. Doris Sylvanus Hospital Palangka Raya and 11 families of child patients as research subjects. The research showed that the quality of inpatient child health services dr. Doris Sylvanus Palangka Raya Hospital, especially those in the flamboyant room can be said to be good and able to meet the satisfaction of patients reviewed from 3 elements of service quality refers to Haywood-farmer, namely: Physical Facilities and Processes, People's Behaviour, Professional Judgment. However, there are some patient complaints caused by several factors inhibiting the quality of service at dr. Doris Sylvanus Hospital reviewed the quality of service elements referring to Haywood-farmer, namely: Physical Facilities and Processes, and Professional Judgment.

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Section: Publik Service Qualitymentioning

confidence: 99%

The Quality of Inpatient Child Health Services at RSUD Dr. Doris Sylvanus Palangka Raya

Fransisko

Asmu'i

Yuliani

2021

jmpp

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“…Manusia yang memiliki kebugaran jasmani dapat beraktivitas dengan bebas oleh karena itu kesehatan menjadi bagian terpenting dalam kesejahteraan warga negara. Masyarakat menyandang hak yang serupa akan memperoleh pelayanan kesehatan yang terbaik (Khozin & Mutmainah, 2019). Kesehatan adalah kekayaan, begitu pula penyampaian layanan yang cepat dan berkualitas penting bagi keberadaan manusia (Kuye & Akinwale, 2020).…”

Section: Pendahuluanunclassified

“…Menurut Sinambela (2010) dalam (Khozin & Mutmainah, 2019) mengemukakan pada hakikatnya manusia memerlukan pelayanan, karena pelayanan sangat tidak mungkin terpisah dari kehidupan manusia. Untuk meningkatkan kesehatan masyarakat, diperlukan partisipasi dari berbagai organisasi dan lembaga sosial (Valadi-khorram et al, 2020).…”

Section: Pendahuluanunclassified

Kualitas Pelayanan Uptd Puskesmas Perawatan Baru Ulu Di Kota Balikpapan Pada Tahun 2020

Hidayat

Putong

Andarista

et al. 2021

jpu

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Kesehatan merupakan salah satu kebutuhan terpenting bagi setiap individu. Masyarakat tidak bisa melakukan perawatan sendiri tanpa pelayanan tenaga kesehatan. Oleh karena itu, pelayanan Kesehatan merupakan salah satu hal yang wajib didapatkan oleh masyarakat dari pemerintah, hal ini sesuai dengan Undang-undang Dasar 1945 Pasal 34 ayat (3) yang menyatakan negara bertanggungjawab atas penyediaan fasilitas pelayanan kesehatan dan fasilitas pelayanan umum yang layak. UPTD Puskesmas Perawatan Baru Ulu memiliki fungsi untuk memberikan pelayanan kepada masyarakat di Kelurahan Baru Ulu. Berdasarkan survey indeks kepuasan masyarakat yang dilakukan oleh pemerintah Kota Balikpapan terhadap kualitas pelayanan di UPTD Puskesmas Perawatan Baru Ulu pada tahun 2020 mengalami penurunan dibandingkan dengan tahun sebelumnya. Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan di UPTD Puskesmas Perawatan Baru Ulu Kota Balikpapan pada tahun 2020. Penelitian ini menggunakan teori kualitas pelayanan publik dan menggunakan metode deskriptif kualitatif dengan melakukan wawancara. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan di UPTD Puskesmas Perawatan Baru Ulu Kota Balikpapan pada tahun 2020 sudah baik. Namun, perlu ada perbaikan dalam beberapa hal seperti ketepatan waktu kedatangan dokter dan etika pegawai.

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“…The Quality Of Covid-19 Vaccination Services At Puskesmas Srondol Khairatul Inzan, Intan Zainafree 33 services is to provide services to patients as well as possible. Munir (2010) (Khozin & Mutmainah, 2019)) defines public services as services that can be carried out by groups or individuals through certain systems, procedures, and methods to fulfill the interests of others in accordance with their rights. As a public health service, puskesmas must satisfy the user of health services in accordance with the average level of satisfaction of the population and its implementation in accordance with the predetermined standards and professional code of ethics.…”

mentioning

confidence: 99%

The Quality of Covid-19 Vaccination Services at Puskesmas Srondol

Inzan¹,

Zainafree²

2023

jitk

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The COVID-19 pandemic has become a world concern including in Indonesia. As one of the public facilities that function to provide health services, Puskesmas is required to continue to provide good quality services during the COVID-19 pandemic. The Ministry of Health reported a total of 3,908,247 confirmed cases and 121,141 deaths caused by COVID-19 on August 18, 2021. The quality of health services is important during the COVID-19 pandemic to prevent the transmission of the virus. This study aims to analyze the quality of COVID-19 vaccination services at Puskesmas Srondol. This study used a qualitative analysis method to find out the quality of COVID-19 vaccination services in Puskesmas Srondol based on the SERVQUAL dimension. The subjects of this study were key informants and triangulation. Data were analyzed qualitatively based on the Miles & Huberman model. The results of the qualitative analysis showed that the quality of the COVID-19 vaccine service at Puskesmas Srondol in Semarang City could be measured from 5 dimensions of public service as proposed by Parasuraman including tangible, reliability, responsiveness, assurance, and empathy. It can be seen that the COVID-19 vaccination service at Puskesmas Srondol is satisfactory and appropriate. However, some aspects like parking facilities for cars and data collection on vaccination participants need to be improved. Puskesmas Srondol is expected to improve all aspects of providing COVID-19 vaccination services to satisfy the vaccination participants.

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Kualitas Pelayanan Kesehatan Lansia di Kota Yogyakarta (Studi kasus pelayanan kesehatan pada Puskesmas Mantrijeron)

Cited by 10 publications

References 0 publications

The Quality of Inpatient Child Health Services at RSUD Dr. Doris Sylvanus Palangka Raya

The Quality of Inpatient Child Health Services at RSUD Dr. Doris Sylvanus Palangka Raya

Kualitas Pelayanan Uptd Puskesmas Perawatan Baru Ulu Di Kota Balikpapan Pada Tahun 2020

The Quality of Covid-19 Vaccination Services at Puskesmas Srondol

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