La relativa importancia de la velocidad en las conexiones WIFI

Abstract

Los turistas quieren acceder a una conexión WiFi desde que llegan a sus destinos, para evitar sobrecargos en sus facturas telefónicas. Entidades públicas y privadas ofrecen este servicio en todo el mundo, pero los turistas suelen quejarse cuando es lento o poco fiable. La velocidad parece ser el factor más importante que determina el nivel de satisfacción de los viajeros con el WiFi, por lo que testamos esta hipótesis centrándonos en los hoteles. Los datos sobre velocidad de conexión son proporcionados por Hotelwifitest.com y los datos sobre satisfacción se extraen de Booking. com. Los resultados muestran que existe una relación muy débil entre ambas variables, por lo que se hace necesaria una investigación adicional para encontrar otros factores que influyan en la satisfacción con el servicio de WiFi.Palabras clave: Wifi, hotel, destino, velocidad, satisfacción. AbstractTourists just want to access WiFi when they arrive to a destination, in order to avoid charges in their telephone bills. Public and private organizations provide this service all around the world, but tourist complaint when it is slow or not reliable. Speed seems to be the most important factor determining the level of satisfaction of travellers with WiFi, so this hypothesis is tested, focusing in hotels. Speed data are provided by Hotelwifitest.com and satisfaction data by Booking.com. Results show that there is a very weak relation between both factors, so additional research should be done to identify other relevant factors affecting satisfaction about WiFi.

“Seriously, Australia, why are you so stingy with Wi-Fi?”: customer satisfaction with Wi-Fi speed in Australian hotels and lessons for public Wi-Fi provision

“…By finding a significant link between Wi-Fi speed in hotels and customer satisfaction, the present study contributes to an identified research gap. It advances the Spanish-language study available on the subject (Mellinas, 2017) which did not show a significant correlation between Wi-Fi speed in hotels and customer satisfaction.…”

“…This study is based on a widely accepted model, according to which hotel customer satisfaction is determined by the quality of hotel services (Berezina et al, 2015;Mellinas, 2017;Moliner-Vel azquez et al, 2019). The factors used in this study are the four components of the hotel rankings sourced from the www.tripadvisor.com.au website as follows: location, service, cleanliness and value (Figure 2).…”

“…A Spanish-language research paper by Mellinas (2017) is unique in estimating the relation between Wi-Fi speed in a sample of hotels across six cities (Bangkok, Berlin, London, New York, Paris and Barcelona) and the degree of hotel customer satisfaction. Mellinas (2017) collected the data from www.hotelWi-Fitest.com (for speed of Wi-Fi connection) and www. booking.com (for customer ranking of hotels).…”

“…More specifically, there is little evidence of whether a minimum standard of provision (whether private or PWF [1]) is sufficient to meet user expectations beyond which users remain indifferent to changes in quality or whether there is a consistent correlation between Wi-Fi quality and user satisfaction. Mellinas (2017) investigated user satisfaction by using a proxy of Wi-Fi speed in hotels as a criterion of network quality. However, the study demonstrated no significant correlation between the speed of hotel Wi-Fi and the hotel ranking.…”

Diseño Y Desarrollo De Aplicación Remota Para El Control De Recicladora Extrusora De Filamento Usando Modulo Hc-05

“…La manera en la que se conecta es mediante conexión wifi asegurándonos de que tanto como el dispositivo móvil y la TV se encuentren conectados a la misma red para que la aplicación pueda detectar la TV, la aplicación la detectara automáticamente el televisor y permitirá al usuario poder manipular las distintas funciones (Mellinas, 2017).…”