“…(Pérez and Flores, 2022). This process is carried out through public merit-based competitions (Souroujon, 2021), who, once elected, must comply with precise goals and indicators related to the positions of trust assumed (Zúñiga, 2020); SERVIR being responsible for implementing this procedure (Landa et al, 2021), highlighting that they have transversal competencies, such as: Integrity, which implies the existence of a transparent behavior, i.e. characterized by facing acts of corruption, being decent, professional in their actions, honest, neutral, objective and respectful (García, 2020); vocation of service, which implies promoting actions that contribute to achieve a change in the conditions of citizen living, prioritizing institutional interests over personal ones, for which much sacrifice is needed (Gaete and Álvarez, 2020); teamwork, which implies promoting the existence of higher levels of organization and intersectoral coordination, allowing the streamlining of processes to provide a prompt solution to citizens' problems (Ferreira and Moraes, 2021); and results orientation, which allows all activities prioritized by state entities to be focused on satisfying citizens' expectations, seeking to reduce social, economic and environmental gaps (Chica-Vélez and Salazar-Ortiz, 2021).…”