“…Research into citizen‐to‐authorities communication, that is, communication for integrating citizen‐generated content in disaster management, has highlighted the immense potential of crowdsourcing, such as the PetaJakarta project, which is mapping Twitter data for flood mitigation (Holderness & Turpin, ), but also issues of disaster managers' mistrust of user‐generated social media data (Mehta, Bruns, & Newton, ). Other studies in this area have conceptualized the use of citizens' activities on social media as “social sensors.” By monitoring the activity of eyewitnesses on social media and mobile phones traffic, an intensification can indicate that a disaster has occurred, thus enabling the fast detection of disasters such as earthquakes (Bossu et al, ). Further research, for example, into the behaviour of social media users during and after the Great East Japan Earthquake of 2011, has revealed not only the importance of multi‐level functionalities, that is, citizen‐to‐citizen, authority‐to‐citizen, citizen‐to‐authority communication, but also the value of linking these different levels of communication (Jung & Moro, ).…”