“…As such, innovation in the human service organization can be of greater importance and value than in other social organizations (Drucker, 1995;Mano, 2010). Because of this importance of organizational innovation for nonprofit human service organizations, studies have investigated and reported determinants of innovation including organizational culture (Crossan & Apaydin, 2010;Jaskyte & Dressler, 2005), leadership (Jaskyte, 2004;Lutz Allen, Smith, & Da Silva, 2013;Shin & McClomb, 1998), internal organizational properties-such as centralization and formalization (Jaskyte, 2011;Shin & McClomb, 1998)external environmental pressures or turbulence (Gummer, 1989), and organizations' general characteristics such as size (Jaskyte, 2013;Jaskyte & Dressler, 2005) and the age of the organization (Shin & McClomb, 1998).…”