“…Also, the results support earlier findings suggesting that PsyCap exerts a positive influence on social interactions (Rafaeli and Sutton, 1987) and absorbs job stress (Roberts et al , 2011; Abbas and Raja, 2015; Siu et al , 2015). Finally, the counterintuitive finding suggesting that feedback does not have a significant influence on salespeople with high TSL and PsyCap indicates a substitution effect of leading from the inside-out (Knotts et al , 2021). A salesperson with higher TSL and PsyCap is likely to be more aware of their selling behavior and customer interactions, and as such, they are less dependent on their supervisor’s feedback, and therefore, their engagement with customers is shaped by their own assessment.…”