“…This listening enables what is important to people to be heard and is the starting point for reflection, stretching our current thinking and innovating together (Hewison and Morrell, 2014;Cummings et al, 2010;Dewar et al, 2017;Dewar and Cook, 2014;Adamson et al, 2011;Gottlieb, 2013;Hannah, 2016;Sharp, 2018) Leadership (priorities, values, beliefs). Helping ourselves and others to take the risk and harness the learning from disappointments alongside delights (Manley et al, 2011;The King's Fund, 2011;Best et al, 2012;Manley and Titchen, 2016;Akhtar, 2016;Adamson et al, 2011;Sharp, 2018) Commitment, well-being, staff satisfaction and retention Improved confidence to speak up, self-awareness and empowerment leading to increased skills, improved relationships and career development Teams are healthy, effective and empowered with cultures of active learning, engagement, reflection and adaptation Have a strong team commitment to better practice, creativity, innovation and improving performance Guiding light 4: Lighting up the known and the yet to be known Aspiring to be a source of steadiness in the midst of change by Sharing information on what is known and stable Showing a level of comfort engaging with uncertainty and valuing that what will light the way forward will be found in relationships which (Soo Young, 2017;Edmonson, 2010;Hewison and Morrell, 2014;Cummings et al, 2008;Karimi et al, 2017;Hurlock-Chorostecki and McCallum, 2016;Stavrianopoulos, 2012;Hutchison and Jackson, 2012;NHS England, 2015;Dewar and Cook, 2014;Best et al, 2012;Akhtar et al, 2016;Manley et al, 2008;Plsek and Wilson, 2001 The realist evaluation identified a contextual...…”