Leading with Emotional Labor:Gender Differences in Leader Emotional Labor and Employee Performance

Chen, Lifan; Akutsu, Satoshi; Katsumura, Fumiaki; Liu, Haiyang; Zhang, Ye

doi:10.5465/ambpp.2017.15283abstract

Cited by 2 publications

(1 citation statement)

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“…CO is positively associated with the strategy of deep acting, which could help financial services employees enact emotional labor better than surface acting. This is in alignment with Chen et al (2017), who suggested that female leaders’ emotional labor had a stronger, positive effect on employee trust and task performance than their male counterparts. In a recent study conducted in Chinese service sector, it was found that male employees are more willing to use surface acting strategy to meet emotional demand in the face-to-face service process (Liu, 2017).…”

Section: Discussionsupporting

confidence: 84%

Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy

Mehmood

Jabeen

et al. 2020

IJBM

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PurposeEmotions and emotional labor play a crucial role in professional interactions. Due to the increasing participation share of women managers in the workforce, especially in the customer-oriented service context, this study adopts a multilevel approach and mobilizes person–job fit theory to investigate whether the emotional labor of female managers influences the association between customer orientation and job satisfaction in frontline employees in a services setting.Design/methodology/approachThe participants were 124 immediate female managers working in bank branches and their 896 customer-facing employees in China.FindingsThe results show that the positive relationship between customer orientation and job satisfaction in frontline employees is strengthened by increases in female managers' deep acting, but it is weakened with the increase in their surface acting.Research limitations/implicationsThe study findings provide support for scholars and financial service organizations as they seek to better understanding the dynamics behind the mobilization of women's emotions and their extent. In term of limitations, the data were taken from a single type of organization located in the northern cities of China, so it can be expected that the findings of this study will not generalize to all contexts.Originality/valueThis paper is the first to investigate female managers' emotional labor employing a cross-level analysis in financial services setting.

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Section: Discussionsupporting

confidence: 84%

Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy

Mehmood

Jabeen

et al. 2020

IJBM

View full text Add to dashboard Cite

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Research on the Relationship Between Emotional Labor and Job Burnout of Educational Administrators of Several Universities in Yantai

Song,

2023

IJEH

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In oder to understand the relationship between emotional labor and job burnout of educational administration administrators, this study conducted a questionnaire survey on related questions. Emotional labor and job burnout are significant correlated. The three strategies in emotional labor have different effects on job burnout. surface behavior is weak significant correlated with job burnout, deep behavior is weak significant correlated with job burnout, and natural behavior is very strong significant correlated with job burnout. Additionally, Surface behavior had weak significant effects on emotional exhaustion, deindividuation, and sense of achievement. Meanwhile, the deep behavior of educational administrators has significant effects on emotional exhaustion, deindividuation, and sense of achievement. Furthermore, natural behavior is very strongly significant correlated with emotional exhaustion, deindividuation, and sense of achievement. These findings will provide a wide range of assistance to educational administrators to promote their emotional management, ensure a positive work attitude and improve work efficiency.

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Leading with Emotional Labor:Gender Differences in Leader Emotional Labor and Employee Performance

Cited by 2 publications

References 0 publications

Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy

Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy

Research on the Relationship Between Emotional Labor and Job Burnout of Educational Administrators of Several Universities in Yantai

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