2018
DOI: 10.17722/ijme.v11i2.466
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Lean Application and Efficiency of manufacturing firms: An empirical study of manufacturing firms in Rivers State, Nigeria

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“…Thirdly, Kaplan, and Norton (1992) stated that NFPMS helps managers identify organizational problems and proffer solutions. Thus, the following variables were used in the existing literature to measure NFPMS: market shares, productivity, efficiency, workforce development, product quality, on-time delivery, customer satisfaction, leadership, and employee satisfaction (Bagshaw, 2018;Yuliansyali and Razimi, 2015). In this regard, this study used product quality as a proxy for NFPMS.…”
Section: Firm Performance Measurementmentioning
confidence: 99%
See 1 more Smart Citation
“…Thirdly, Kaplan, and Norton (1992) stated that NFPMS helps managers identify organizational problems and proffer solutions. Thus, the following variables were used in the existing literature to measure NFPMS: market shares, productivity, efficiency, workforce development, product quality, on-time delivery, customer satisfaction, leadership, and employee satisfaction (Bagshaw, 2018;Yuliansyali and Razimi, 2015). In this regard, this study used product quality as a proxy for NFPMS.…”
Section: Firm Performance Measurementmentioning
confidence: 99%
“…Previous empirical studies had used market shares, productivity, efficiency, workforce development, product quality, on-time delivery, customer satisfaction, leadership, and employee satisfaction as measurements for non-financial performance (Bagshaw, 2018;Wonolo, 2018;Yuliansyah and Razim, 2015). Thus, lean manufacturing was also proxied by operational variables (Just-In-Time, Total Productive Maintenance and Automation) and human resources variables measured by empowerment, flexibility, and training and development (Tiwari and Tripati, 2016).…”
Section: Conceptual Frameworkmentioning
confidence: 99%