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PurposeTo develop a fuzzy causal model of enterprise flexibility dimensions in a case study of Indian pharmaceutical industry.Design/methodology/approachThe eight dimensions of enterprise flexibility were identified based on literature review. Fermatean fuzzy decision-making trail and evaluation laboratory (FF-DEMATEL) technique is applied to develop the cause-and-effect interrelationship model among various enterprise flexibility dimensions.FindingsThe information technology flexibility, supply chain flexibility, technical flexibility and marketing flexibility are found to be causing/influencing other flexibilities and contributing to overall enterprise flexibilities. Therefore, more attention needs to be paid to develop and sustain them for competitive advantage.Research limitations/implicationsFermatean fuzzy sets offer more flexibility and more accurate handling complex uncertain group decision making. FF-DEMATEL is a more accurate method to develop inter-dependencies and causal model than ISM, TISM. Ratings from the limited number of decision experts (DEs) from few pharmaceutical firms were done. Future study should take bigger sample of firms and more number of DEs to generalize the findings.Practical implicationsThe model will help managers in pharmaceutical industry to prioritize the dimensions of enterprise flexibility to achieve agility, responsiveness, resilience and competitive advantage.Originality/valueTo the best knowledge of the authors, causal modeling enterprise flexibility dimensions using FF-DEMATEL has been studied for the first time in a developing economy context.
PurposeTo develop a fuzzy causal model of enterprise flexibility dimensions in a case study of Indian pharmaceutical industry.Design/methodology/approachThe eight dimensions of enterprise flexibility were identified based on literature review. Fermatean fuzzy decision-making trail and evaluation laboratory (FF-DEMATEL) technique is applied to develop the cause-and-effect interrelationship model among various enterprise flexibility dimensions.FindingsThe information technology flexibility, supply chain flexibility, technical flexibility and marketing flexibility are found to be causing/influencing other flexibilities and contributing to overall enterprise flexibilities. Therefore, more attention needs to be paid to develop and sustain them for competitive advantage.Research limitations/implicationsFermatean fuzzy sets offer more flexibility and more accurate handling complex uncertain group decision making. FF-DEMATEL is a more accurate method to develop inter-dependencies and causal model than ISM, TISM. Ratings from the limited number of decision experts (DEs) from few pharmaceutical firms were done. Future study should take bigger sample of firms and more number of DEs to generalize the findings.Practical implicationsThe model will help managers in pharmaceutical industry to prioritize the dimensions of enterprise flexibility to achieve agility, responsiveness, resilience and competitive advantage.Originality/valueTo the best knowledge of the authors, causal modeling enterprise flexibility dimensions using FF-DEMATEL has been studied for the first time in a developing economy context.
Purpose The purpose of this paper is to clarify the confusion between flexibility and agility. The paper traces the evolution of agility and the evolution of flexibility over time, analyses their drivers and different elements, draws the boundaries between them and defines their relationship. Design/methodology/approach A systematic literature review of flexibility and agility was developed. Papers written between 1920 and 2017 were reviewed and analyzed using a structured review technique. The identified papers focus on flexibility and agility, relating both to manufacturing and the supply chain. Findings Agility is the natural evolution of flexibility. Until the 1990s, the term “flexibility” was used to refer to agility, but, because of market changes, competitiveness and the need for speed, the term “agility” was coined. While flexibility is considered as an operational ability, agility is a strategic ability that enables a firm to establish a strategic long-term vision. In fact, flexibility is an agility capability, among other capabilities such as responsiveness or speed. There are also several types of flexibility that are used as agility sub-capabilities, or as agility enablers, which further confirms the idea that flexibility is a part of agility. Research limitations/implications This research is a systematic review of the existing literature on the concepts of flexibility and agility. Although it is theoretical, it could provide a set of hypotheses that would enable an empirical study to be conducted into how firms from different industries perceive flexibility and agility and how they implement each of them. Originality/value Flexibility and agility are two distinct characteristics that enable a firm to gain a competitive advantage by responding quickly and effectively to changing customer demand. However, there is confusion between these two concepts in the academic and professional literature, with both terms being used to refer to the same idea. Our literature review aims to draw the boundaries between flexibility and agility by analyzing the evolution of the two concepts and detailing their respective drivers and elements, in order to bring more clarity to the nature of the relationship between flexibility and agility.
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