Learning to talk to users in participatory design situations

Product interface design: A participatory approach based on virtual reality

“…Generally, designers collect suggestions and ideas from the users through questionnaires and interviews (http://www.usabilitynet.org/trump/methods/ methodslist.htm) but these methods are inadequate to implement a real PD approach (Carmel, 1993;Bruseberga and McDonagh-Philp, 2002;Isomursua et al, 2004;Dinka and Lundberg, 2006;Luck, 2007).…”

Activity Theory as a means for multi-scale analysis of the engineering design process: A protocol study of design in practice

“…The activities summarised in Table 4 describe the groups of related tasks (activities), which were used to map out the meso--scale processes. Development of a design once a final concept has been accepted inc. design refinement and problem solving (Carrizosa & Sheppard, 2000;Kim & Maher, 2008;Luck, 2007) Searching for, requesting, synthesizing and evaluating information inc. searching, interrogation of records and making notes on found data (Hertzum & Pejtersen, 2000;King, Casto, & Jones, 1994) Dissemination Informal distribution of decisions, work plans or progress inc. informal email, interpersonal conversations and shared workspaces (Söderquist, 2006) The range and magnitude of the different meso--scale activities over time for each participant is illustrated in Figure 5. As described in the Section 3.2, these are primarily embedded within the macro--scale design and organisational information processes.…”

Keep, lose, change: Prompts for the re-design of product concepts in a focus group setting

“…The interplay between critical and constructive talk in design sessions is under-researched but appears to generate complementary insights into attitudes and values that would be difficult to elicit by one method alone. We therefore recommend with Luck (2007) more attention to the dynamics of talk in participatory design sessions, and their integration with focus groups and design crit settings.…”