Les violences et agressions physiques au travail : analyse de la littérature

Tragno, Michel; Duveau, Agnès; Tarquinio, Cyril

doi:10.1016/j.erap.2006.12.003

Cited by 21 publications

(5 citation statements)

References 39 publications

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“…Within the literature, it is frequently recommended that employers implement education and training programs for high-risk workers in order to prevent workplace violence [ 3 , 5 , 6 , 15 ]. These programs generally aim to help workers develop skills to better recognize and react to violent situations, and to better cope with their consequences.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of an Education and Training Program to Prevent and Manage Patients’ Violence in a Mental Health Setting: A Pretest-Posttest Intervention Study

2016

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Workplace violence can lead to serious consequences for victims, organizations, and society. Most workplace violence prevention programs aim to train staff to better recognize and safely manage at-risk situations. The Omega education and training program was developed in Canada in 1999, and has since been used to teach healthcare and mental health workers the skills needed to effectively intervene in situations of aggression. The present study was designed to assess the impact of Omega on employee psychological distress, confidence in coping, and perceived exposure to violence. This program was offered to 105 employees in a psychiatric hospital in Montreal, Canada. Eighty-nine of them accepted to participate. Questionnaires were completed before the training, after a short period of time (M = 109 days) and at follow-up (M = 441 days). Repeated-measures ANOVAs and Cohen’s d effect sizes were calculated. Results demonstrated statistically significant improvements in short-term and follow-up posttest scores of psychological distress, confidence in coping, and in levels of exposure to violence. This study is one of very few to demonstrate the positive impact of this training program. Further research is needed to understand how to improve the effectiveness of the program, especially among participants resistant to change.

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Section: Introductionmentioning

confidence: 99%

Evaluation of an Education and Training Program to Prevent and Manage Patients’ Violence in a Mental Health Setting: A Pretest-Posttest Intervention Study

2016

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“…In the Italian context, Papalia and Magnavita [ 82 ] speak of a real “specific occupational risk”. In part, an explanation of this phenomenon could be found in the fact that in the health sector acts of violence are perceived and accepted as phenomena belonging to the work itself, and for this reason, accidents are not reported [ 13 , 26 , 27 , 82 , 83 , 84 , 85 , 86 ]. In addition to this motivation, other explanations can be sought.…”

Section: Discussionmentioning

confidence: 99%

“…Otherwise, the risk is to jump to the false conclusions that violence is caused either only by intra-personal factors or only by interpersonal and/or socio-environmental factors. It is therefore important to address the phenomenon of violence in the workplace with an integrated approach, since it is a complex phenomenon in which the whole is more than the sum of its parts [ 83 ]. The organizational characteristics contributing to WPV included procedures to check the patient’s identity [ 76 ], prolonged waiting times [ 72 , 73 , 76 , 91 ], unavailability of a doctor [ 75 , 76 ], anger about hospital policies and rules [ 76 , 91 ], the toxicity of the workplace environment, which indeed has an effect on employee’s engagement [ 92 ], and discharge procedures [ 83 ].…”

Section: Discussionmentioning

confidence: 99%

Hospital-Based Healthcare Workers Victims of Workplace Violence in Italy: A Scoping Review

Civilotti

Berlanda

Iozzino

2021

IJERPH

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The aim of this scoping review is to synthesize the available evidence on the prevalence rates of healthcare workers being victims of violence perpetrated by patients and visitors in Italy. PubMed, Scopus, Web of Science and CINAHL were systematically searched from their inception to April 2021. Two authors independently assessed 1182 studies. All the scientific papers written in English or in Italian reporting primary quantitative and/or qualitative data on the prevalence of aggression or sexual harassment perpetrated by patients or visitors toward healthcare workers in Italy were included. Thirty-two papers were included in the review. The data extracted were summarized in a narrative synthesis organized in the following six thematic domains: 1. Methodology and study design; 2. Description of violent behavior; 3. Characteristics of health care staff involved in workplace violence (WPV); 4. Prevalence and form of WPV; 5. Context of WPV; and 6. Characteristics of violent patients and their relatives and/or visitors. The proportion of studies on WPV differed greatly across Italian regions, wards and professional roles of the healthcare workers. In general, the prevalence of WPV against healthcare workers in Italy is high, especially in psychiatric and emergency departments and among nurses and physicians, but further studies are needed in order to gather systematic evidence of this phenomenon. In Italy, and worldwide, there is an urgent need for governments, policy-makers and health institutions to prevent, monitor and manage WPV towards healthcare professionals.

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“…« Soignantes frappant des vieillards, les maintenant attachés, les gavant de façon mécanique, les lavant comme des objets en série, sans un mot, auxiliaires puéricultrices battant des enfants, voire enseignantes collant du chewing-gum dans les cheveux des élèves… La clinique du travail ordinaire ne peut ignorer la violence des femmes » selon Molinier (1999, p. 80). La définition de la violence physique proposée par Tragno et al (2007) est donc trop étroite. Par ailleurs, elle a tendance à ne retenir que la violence « actionnelle », alors même que la violence au travail peut être « réactionnelle » (Dejours, 1999).…”

Section: Introductionunclassified

Encourager la délibération sur le travail pour prévenir les violences physiques. Une approche par la psychodynamique du travail

Collard¹,

Boichot²

2021

Travailler

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Les violences physiques constituent un risque psychosocial majeur dans certains milieux professionnels (police, prisons, hôpitaux, etc.). Parmi la panoplie des stratégies qu'il est possible de mettre en place pour les prévenir, figure en bonne place la délibération sur le travail. La psychodynamique du travail fait d'ailleurs de cette délibération la pierre angulaire pour conjurer ce type de violences ; celle-ci n'est cependant possible que s'il existe dans l'organisation des espaces qui permettent aux professionnels de partager les difficultés qu'ils rencontrent dans leur travail. Mais comment, concrètement, encourager la délibération sur le travail ? Nous répondrons à cette question à la lumière de la psychodynamique du travail, en nous appuyant sur une recherche-action que nous avons menée dans une structure gériatrique. Cela nous conduira à souligner (1) le rôle clé joué par la verbalisation et le partage de l'expérience de travail et (2) l'importance des espaces de délibération sur le travail.

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Les violences et agressions physiques au travail : analyse de la littérature

Cited by 21 publications

References 39 publications

Evaluation of an Education and Training Program to Prevent and Manage Patients’ Violence in a Mental Health Setting: A Pretest-Posttest Intervention Study

Evaluation of an Education and Training Program to Prevent and Manage Patients’ Violence in a Mental Health Setting: A Pretest-Posttest Intervention Study

Hospital-Based Healthcare Workers Victims of Workplace Violence in Italy: A Scoping Review

Encourager la délibération sur le travail pour prévenir les violences physiques. Une approche par la psychodynamique du travail

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