Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings

Nunamaker, Jay F.; Briggs, Robert O.; Mittleman, Daniel; Vogel, Douglas R.; Balthazard, Pierre A.

doi:10.1080/07421222.1996.11518138

Cited by 482 publications

(272 citation statements)

References 34 publications

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“…Groups might not be able to overcome the challenges of collaboration by themselves (Nunamaker et al, 1997;Schwarz, 1994). Even if groups are able to accomplish their goals, they can often collaborate more efficiently and effectively using collaboration support (Fjermestad & Hiltz, 2001;Schwarz, 1994).…”

Section: Facilitation To Support Collaboration and Decision Makingmentioning

confidence: 99%

“…The characteristics of such systems (Bostrom, Watson, & Kinney, 1992) are that they offer parallel communication tools to gather many viewpoints (Fjermestad & Hiltz, 2001;de Vreede et al, 2003), that they are anonymous, enabling a feeling of safety, and more open communication (Nunamaker et al, 1997;Wilson & Jessup, 1995), and that they offer electronic recording and processing of contributions (Bostrom, Watson, & Kinney, 1992). Because of these characteristics, various advantages of group work, e.g.…”

Section: Facilitation To Support Collaboration and Decision Makingmentioning

confidence: 99%

“…can be diminished. Because of this, a higher level of productivity and a better quality of results can be achieved (Fjermestad & Hiltz, 2001;Nunamaker et al, 1997;de Vreede et al, 2003). Collaborative learning using these technologies reports similar advantages (Dillenbourg, 1999;Johnson & Johnson, 1994), but does not necessarily adhere democratic principles.…”

Section: Facilitation To Support Collaboration and Decision Makingmentioning

confidence: 99%

“…In 'one-way communication' this might not be too difficult (voting, survey) but meaningful interactive discussion in large groups is very challenging. Parallel communication as used in GSS recognizes this problem as information overload (Nunamaker et al, 1997). When the input from all participants is visible for others, the input rate can exceed the speed of reading and responding, causing information overload.…”

Section: Challenges Of Large Groupsmentioning

confidence: 99%

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A toolbox for democratic and participatory methods in education

Kolfschoten

2012

Future Learning

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With the trends in the use of social software and social media, a more informal and democratic online culture is developing, especially in younger generations. This culture is increasingly conflicting with traditional teaching styles. One of these trends involves the introduction of more democratic and participatory interaction styles in daily activities, online and for larger communities. E-democracy tools and methods could be an important means to facilitate e-democracy in traditional education. However, e-democracy poses a number of challenges, which require careful consideration when implementing a democratic process. One of the disciplines that can offer solutions to these challenges is the facilitation of group and collaboration processes with the use of Group Support Systems. A recent development in this area of research is the use of design patterns to document techniques for collaboration. In this paper we present a set of design patterns for the facilitation of e-democracy, that can be used in traditional education.

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Section: Facilitation To Support Collaboration and Decision Makingmentioning

confidence: 99%

Section: Facilitation To Support Collaboration and Decision Makingmentioning

confidence: 99%

Section: Facilitation To Support Collaboration and Decision Makingmentioning

confidence: 99%

Section: Challenges Of Large Groupsmentioning

confidence: 99%

See 2 more Smart Citations

A toolbox for democratic and participatory methods in education

Kolfschoten

2012

Future Learning

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“…In addition, research has shown that non-cohesive groups can benefit from structured management, involving breaking large tasks into small components (Kiesler & Cummings, 2001). Moreover, field observations of CW groups using GSS for CW led to the conclusion that appropriate structured processes are vital to successful CW outcomes (Nunamaker Jr., Briggs, Mittleman, Vogel, & Balthazard, 1997). Likewise, case studies in CW led to the conclusion that structured processes improve outcomes in synchronous, distributed sessions (Sasse & Handley, 1996).…”

Section: Process Structure and Explicitness In Distributed Workmentioning

confidence: 99%

Research on Process Structure for Distributed, Asynchronous Collaborative Writing Groups

Lowry

2002

SSRN Journal

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This paper investigates using higher levels of scripted process structure (procedural explicitness) to improve outcomes of distributed, asynchronous collaborative writing (CW) teams that work on the Internet. This paper reports preliminary results of a one-and-a-half month field experiment on asynchronous collaborative writing using 550 participants. It is found that the highest levels of process structure provide the most benefits to the examined distributed work teams, which has important implications for optimizing distributed group work.

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Groupware

Balthazard

Potter

2004

The Internet Encyclopedia

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This chapter introduces readers to groupware. We begin with the “why” of groupware, an explanation of the difficulties of traditional group work. Then we present some traditional and more modern defining concepts of groupware. Our definition is that groupware is technology—typically software and networks—designed to support people working in groups. We combine some traditional and emerging concepts to categorize groupware, including whether it supports synchronous or asynchronous interaction, whether it is designed for collocated or geographically distributed groups, and whether it is accessible at any time from anyplace. Following are definitions and examples of groupware functionality. The next section focuses on management of groupware with the introduction of team theory, incorporated here to guide readers on how to map groupware functionality to organizational processes. The section then details some of the organizational management challenges that often accompany groupware adoption.

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Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings

Cited by 482 publications

References 34 publications

A toolbox for democratic and participatory methods in education

A toolbox for democratic and participatory methods in education

Research on Process Structure for Distributed, Asynchronous Collaborative Writing Groups

Groupware

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