Levels of outpatient satisfaction at selected health facilities in six regions of Ethiopia

Bekele, Abebe; Taye, Girum; Mekonnen, Yared; Girma, Woldemariam; Degefu, Ambaye; Mekonnen, Asnakech; Dejene, Amare

doi:10.4314/ejhd.v22i1.10061

Cited by 27 publications

(42 citation statements)

References 9 publications

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“…Respondents who were divorced had 0.622 unit greater satisfaction compared to the married ones at the ROPD. This finding is contrary to the study conducted at selected health facilities in six regions of Ethiopia which reported that patients who were divorced were 45% less likely to have high satisfaction score than those who were married (Bekele et al, 2008).…”

Section: Discussioncontrasting

confidence: 99%

Client satisfaction among private wing and regular health care services at Nekemte Referral Hospital, East Wollega Zone, Oromia regional state, Western Ethiopia: A comparative cross-sectional study, 2016

Babure¹,

Jiru²,

Weldemarium³

2018

J. Public Health Epidemiol.

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The level of client satisfaction with the services provided by the hospitals is one critical area that must be assessed continuously. There is the paucity of information on the comparison of the level of client satisfaction from regular and private wing services of public hospitals in Ethiopia. Thus, the current study aims to compare the level of clients' satisfaction in the adult outpatient department among private wing and regular clients and related factors at Nekemte Referral Hospital. Comparative crosssectional study was conducted from May 20 to June 30, 2016. Data were collected from 406 participants and analyzed using SPSS version 20. Exploratory factor analysis was employed for statistical analysis. The overall client satisfaction was 58.16 and 68.84% at regular and private wing, respectively. Staff services, accessibility of healthcare services, physical facility, provider behaviour, type of visit, travel time, marital status, and educational status and how respondents visited the hospital were found to be independent predictors of client satisfaction. Besides, there was no statistically significant mean overall levels of client satisfaction difference between regular and private wing outpatient department. Hence, the hospital management should work towards improving staff services, accessibility of health services, physical facility, and provider behaviour.

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Section: Discussioncontrasting

confidence: 99%

Client satisfaction among private wing and regular health care services at Nekemte Referral Hospital, East Wollega Zone, Oromia regional state, Western Ethiopia: A comparative cross-sectional study, 2016

Babure¹,

Jiru²,

Weldemarium³

2018

J. Public Health Epidemiol.

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“…This finding is in agreement with the finding of a study carried out at Calabar Teaching Hospital in Nigeria (Udonwa and Ogbonna, 2012). The level of patient satisfaction in this study is in agreement with a study conducted in six regions of Ethiopia (Bekele et al, 2008), and higher when compared with other studies conducted in Eastern Ethiopia (Abdosh, 2006), Jimma (Oljira and Gebreselassie, 2011), and Addis Ababa (Tateke et al, 2012), which revealed level of patient satisfaction to be 54, 57.1 and 65.9%, respectively. A systematic review made on measurement of patient satisfaction with health care showed personal contact and interview methods usually result in higher recorded satisfaction than other methods (Crow et al, 2002).…”

Section: Discussionsupporting

confidence: 93%

Patient satisfaction with outpatient health services in Hawassa University Teaching Hospital, Southern Ethiopia

Asefa¹,

Kassa²,

Dessalegn³

2014

J. Public Health Epidemiol.

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The level of patients' satisfaction is one among the mechanisms used in assessing the quality of health care services. This cross sectional study was conducted in Hawassa University Teaching Hospital to assess level of satisfaction of patients with outpatient health services and factors associated with it. Multiple logistic regression was used to assess the relationship between patients' satisfaction and possible predictors. Four-fifth (80.1%) of patients reported to be satisfied with the hospital's outpatient services. Respondents who claimed to have had a long stay in the hospital were found to be more satisfied than those who claimed to have had a very long stay (adjusted odds ratio (AOR) = 4.54, 95% CI: 2.38, 8.65). Furthermore, there was negative association between patients' satisfaction and not getting required services in the hospital (AOR = 0.78, 95% CI: 0.41, 0.96), lack of privacy (AOR = 0.52, 95% CI: 0.27, 0.78), and absence of good dialogue with outpatient service providers (AOR = 0.28, 95% CI: 0.12, 0.41). Health managers and service providers should devise innovative ways to reduce waiting time, have good dialogue with patients, and maintain privacy of patients in order to improve the level of satisfaction of patients.

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“…Regard to cleanliness of waiting area, 60% of the respondents was satisfied with the cleanliness of waiting area. This finding is greater than the study conducted in India Super Specialty hospital had reported that 50% of the patients were satisfied with regard to the cleanliness of the hospital (5) and also similar study was conducted in India OPD of Tertiary Care Hospital in which 55.55% of patients were satisfied with cleanliness of waiting area (24) but this finding is lower than the study conducted at selected health facilities in six regions of Ethiopia in which76.50 % (25). In the present study, nearly two third (64.3%) of the respondents did get all prescribed drugs from the hospital pharmacy.…”

Section: Discussioncontrasting

confidence: 54%

“…25 (*) P -value <0.05, (**) P-value <0.01(***) P-value < 0.001. AOR: Adjusted odd ratio, COR: Crude odd ratio.…”

Section: Factors Associated With Patient Satisfactionsmentioning

confidence: 99%

Patients' Satisfaction and Associated Factors Among Outpatient Department at Wolaita Sodo University Teaching Hospital, Southern Ethiopia: A Cross Sectional Study

Sagaro¹,

Yalew²,

Koyira³

2015

SJCM

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Background: Asking patients what they think about the care and treatment they have received is an important step towards improving the quality of care, and to ensuring that local health services are meeting patients' needs and expectations. Therefore, identifying factors affecting patient satisfaction at local level is a paramount importance to plan and monitor the utilization of health care services. This study aimed to measure level of satisfaction and associated factors among patients receiving health services in outpatient departments at Wolaita Sodo University Teaching Hospital, Southern Ethiopia. Method: Facility based cross sectional study was conducted from February 1 -28, 2015 on 421 health care service users using systematic random sampling technique. Data was collected using interviewer administrated pre-tested structured questionnaire and entered into EPI Info version 3.5.1 and then exported and analyzed using SPSS version 20. Variables having p < 0.2 at bivariate analysis were fitted to multivariate analysis. OR, P-value and 95% CI were computed to show the association of variables (p < 0.05). Result: Among the total sample size (n = 421) four hundred fifteen adult patients were exit interviewed, giving a response rate of 98.6%, of which 211 (50.8) were medicine clinic. Overall patient satisfaction with the health care service provided at OPD clinics of the hospital was 54.2% at 95% CI (49.4% -59%).The respondents who perceived medium empathy by the provider were found to be more satisfied as compared those who were perceived low empathy (AOR : 2.39(1.32-4.33). Moreover, respondents who reported that the waiting area was clean were more satisfied as compared to those who reported waiting area not clean (AOR: 2.53(1. 44-4.47). In addition, respondents waited less than or equal to 30 minutes in waiting area preceding consultation were to be more satisfied than those who were waited 60 minutes and above .Conclusion: The overall satisfaction of outpatient health care services provided at Wolaita Sodo University Teaching Hospital was low. Hospital managements and service providers should give attention to reduce waiting time, ensure good interactions with patients, improve drug availability and maintain privacy of patients in order to improve the level of satisfaction of patients.

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Levels of outpatient satisfaction at selected health facilities in six regions of Ethiopia

Cited by 27 publications

References 9 publications

Client satisfaction among private wing and regular health care services at Nekemte Referral Hospital, East Wollega Zone, Oromia regional state, Western Ethiopia: A comparative cross-sectional study, 2016

Client satisfaction among private wing and regular health care services at Nekemte Referral Hospital, East Wollega Zone, Oromia regional state, Western Ethiopia: A comparative cross-sectional study, 2016

Patient satisfaction with outpatient health services in Hawassa University Teaching Hospital, Southern Ethiopia

Patients' Satisfaction and Associated Factors Among Outpatient Department at Wolaita Sodo University Teaching Hospital, Southern Ethiopia: A Cross Sectional Study

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Levels of outpatient satisfaction at selected health facilities in six regions of Ethiopia

Cited by 27 publications

References 9 publications

Client satisfaction among private wing and regular health care services at Nekemte Referral Hospital, East Wollega Zone, Oromia regional state, Western Ethiopia: A comparative cross-sectional study, 2016

Client satisfaction among private wing and regular health care services at Nekemte Referral Hospital, East Wollega Zone, Oromia regional state, Western Ethiopia: A comparative cross-sectional study, 2016

Patient satisfaction with outpatient health services in Hawassa University Teaching Hospital, Southern Ethiopia

Patients&apos; Satisfaction and Associated Factors Among Outpatient Department at Wolaita Sodo University Teaching Hospital, Southern Ethiopia: A Cross Sectional Study

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Patients' Satisfaction and Associated Factors Among Outpatient Department at Wolaita Sodo University Teaching Hospital, Southern Ethiopia: A Cross Sectional Study