Patient satisfaction with outpatient health services in Hawassa University Teaching Hospital, Southern Ethiopia

Abstract

The level of patients' satisfaction is one among the mechanisms used in assessing the quality of health care services. This cross sectional study was conducted in Hawassa University Teaching Hospital to assess level of satisfaction of patients with outpatient health services and factors associated with it. Multiple logistic regression was used to assess the relationship between patients' satisfaction and possible predictors. Four-fifth (80.1%) of patients reported to be satisfied with the hospital's outpatient services. Respondents who claimed to have had a long stay in the hospital were found to be more satisfied than those who claimed to have had a very long stay (adjusted odds ratio (AOR) = 4.54, 95% CI: 2.38, 8.65). Furthermore, there was negative association between patients' satisfaction and not getting required services in the hospital (AOR = 0.78, 95% CI: 0.41, 0.96), lack of privacy (AOR = 0.52, 95% CI: 0.27, 0.78), and absence of good dialogue with outpatient service providers (AOR = 0.28, 95% CI: 0.12, 0.41). Health managers and service providers should devise innovative ways to reduce waiting time, have good dialogue with patients, and maintain privacy of patients in order to improve the level of satisfaction of patients.

Assessment of clients satisfaction with outpatient services at Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia

“…The present study suggested that overall satisfaction level report is low compared to the report of the studies conducted in, Bahirdar Felege Hiwot Referral Hospital, and Hawassa University Teaching Hospital, which showed 52.8 and 80.1% respectively [3, 10, 11]. Concerning the privacy, almost 88% of the participants did not have private consultation.…”

“…Evidence of variations in satisfaction with clinical practices in many health service institutions in Ethiopia have raised interest in measuring and improving healthcare service to enhance customer satisfaction [1]. According to the Donabedian model [2], three interrelated key domains namely structure, process, and outcome are important for identifying clients’ satisfaction which is by far an important indicator of service quality [2, 3]. Therefore, client satisfaction has been found to be the most useful tool for getting clients’ views on how to provide health care service.…”

Satisfaction of Chronic Illness Patients at Felege Hiwot Referral Hospital, Bahir Dar City, Northwest Ethiopia

“…This finding was lower than research reports from Ethiopia (89.1%) in Jimma [7] and 80.1% in Hawassa [8], and abroad having overall patient satisfaction of 75.08% in Tertiary Care Hospital in Nagpur [4], 66.8% in Southeastern Nigeria [5]. These studies were about over all patient satisfaction, and our study was about satisfaction level of chronic illness patients.…”

“…Ethiopia previous studies showed that, there were differences in different localities with regard to the overall patients' satisfactions; 89.1% in Jimma [7], 80.1% in Hawassa [8], 54.1% in Harari region [9] and 18.0% of the patients at the public hospitals were very satisfied, 54.1% and 47.9% were just satisfied in Addis Ababa [10]. This study was done to assess the level Patients' Satisfaction in Felege Hiwot Referral Hospital, Bahir Dar City, Ethiopia.…”

Relationship between Service Quality on Public Health Center and Patient Satisfaction

“…on the other hand, the service centers provide the same kind of service for the patients; however, they cannot give the same quality of service. Therefore, all health service centers are obliged to provide all diagnostic and therapeutic services as much as possible due to the fact that the high level of patients' satisfaction relates to a better health (Gopal & Bedi, 2014;Farooq et al, 2012;Asefa et al, 2014;Gharibi et al, 2016).…”