Likelihood to abort an online transaction: influences from cognitive evaluations, attitudes, and behavioral variables

Cho, Jinsook

doi:10.1016/j.im.2003.08.013

Cited by 216 publications

(161 citation statements)

References 23 publications

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“…Grassie (2007) states that safety must be a priority in order for NFC applications to be successfully adopted. When consumers evaluate the use of the consequences of a particular product, they not only evaluate the immediate consequences, but also the internal consequences which can often lead to conclusions of potential benefits or risks of a product (Cho, 2004). This can affect both the intention to use the NFC as well as the perception of its utility.…”

Section: H7: Subjective Norms Determine the Perception Of The Ease Ofmentioning

confidence: 99%

NFC technology acceptance for mobile payments: A Brazilian Perspective

Luna

Montoro-Ríos

Liébana‐Cabanillas

et al. 2017

RBGN

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Purpose -This study investigates the acceptance of NFC technology for payment through mobile in a Brazilian context, which allow knowing the factors that influence directly or indirectly in that acceptance.Design/methodology/approach -Through an online and selfadministered questionnaire and using the snowball sampling procedure on social networks, the final sample consisted of 423 mobile phone users in Brazil and the technique used to prove the hypotheses was the Structural Equation Model.Findings -The results show that attitude, personal innovation in IT and perceived usefulness are determinants of future intention to use the NFC technology for payments in Brazil.Originality/value -The proposed model has a predictive power of intention to use NFC payment of 71%, demonstrating that it includes background with a large predictive power of acceptance of NFC technology which led us to highlight the main implications for the management and development of new studies in this field.

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Section: H7: Subjective Norms Determine the Perception Of The Ease Ofmentioning

confidence: 99%

NFC technology acceptance for mobile payments: A Brazilian Perspective

Luna

Montoro-Ríos

Liébana‐Cabanillas

et al. 2017

RBGN

View full text Add to dashboard Cite

show abstract

“…Because other research have found that perceived risk and perceived security are related to intention to use technology such as mobile commerce and online transactions [57,58], the following hypotheses are proposed:…”

Section: Risk and Securitymentioning

confidence: 99%

Understanding the Determinants of User Acceptance of Enterprise Instant Messaging: An Empirical Study

Luo

Gurung

Shim

2010

Journal of Organizational Computing and Electronic Commerce

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“…Sign-up and checkout processes on websites are notorious for causing user frustration (Cho, 2004), and making the A C C E P T E D M A N U S C R I P T 33 memory of these sequences more pleasant has a clear benefit for site designers. Our experiments demonstrate that simple interface manipulations can contribute to reliable preference outcomes, suggesting that designers should be cautious to not inadvertently cause a negative effect.…”

Section: Sequencing Effects As a Design Risk And A Design Opportunitymentioning

confidence: 99%

The effects of interaction sequencing on user experience and preference

Cockburn

Quinn

Gutwin

2017

International Journal of Human-Computer Studies

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1 Highlights Presents results two studies into the influence of primacy and recency effects in interaction.  Shows that recency effects significantly influence preferences.  Primacy effects were not shown to influence preferences.  Discusses factors influencing recency effects in interaction. ABSTRACTInteractive computing tasks are composed of sequences of sub-interactions (or "moments"), each of which yields a slightly different user experience. Prior work, predominantly from the psychology literature, suggests that the order of these moments can affect people"s retrospective evaluation of experiences. Several kinds of sequencing effects have been examined, including primacy, recency, and peak-end effects. We review previous research on sequencing effects and their potential application in HumanComputer Interaction, of which prior work has found mixed results regarding the influence of interaction sequence on preference -possibly because the magnitude of experiential changes caused by interactive tasks are weaker than those studied in psychological experiments. However, sequencing effects are still of great importance to interface design, because when they occur, they have the potential to substantially change user preferences for common interactions. To explore the subtlety of sequencing effects in HCI, we describe two experiments that examined user preferences for series of interactions with different orderings that created positive and negative recency and primacy effects. Positive and negative experiences were created with simulated system assistance that either worked well (aiding the user in drag-and-drop tasks) or worked poorly (hindering the user). In both experiments, the series differed only in the order of positive and negative momentary experiences. Results of Experiment 1 were mixed: the study provided some support for recency effects, but without strong evidence. Experiment 2 modified the experimental method to better accentuate the positive and negative experiences, and produced results showing strong effects of recency, but not of primacy. We discuss reasons for these results, consider overall explanations for the subtle nature of sequencing effects on HCI tasks, and provide an agenda for further research and design lessons regarding recency effects. Overall, we contribute new understanding of a phenomenon that can have a substantial impact on user experience, but that is currently underexplored in HCI.

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Likelihood to abort an online transaction: influences from cognitive evaluations, attitudes, and behavioral variables

Cited by 216 publications

References 23 publications

NFC technology acceptance for mobile payments: A Brazilian Perspective

NFC technology acceptance for mobile payments: A Brazilian Perspective

Understanding the Determinants of User Acceptance of Enterprise Instant Messaging: An Empirical Study

The effects of interaction sequencing on user experience and preference

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