Linking Psycho-Environmental Comfort Factors to Tourist Satisfaction Levels: Application of a Psychology Theory to Tourism Research

Cicerali, Eyyüb Ensari; Cicerali, Lütfiye Kaya; Saldamlı, Asım

doi:10.1080/19368623.2017.1296395

Cited by 13 publications

(4 citation statements)

References 48 publications

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“…Guidelines on public health risk mitigation measures (International Civil Aviation Organization, 2020) could help to allay travellers' fears, since operational areas such as airport, aircraft and crew are included. Hygiene perception and safety are equally important for food choices, which are integral to tourism (Liu et al, 2014), as is the perception of hotel-based environmental comfort factors (Cicerali et al, 2017). The effect of different psychological and mental health factors such as tourists' concern, anxiety, fear, discomfort and even discrimination also add to the risk perception, in turn affecting their future travel intentions (Wen et al, 2020).…”

Section: Advancing the Pmt Model In The Context Of Covid-19mentioning

confidence: 99%

Motivating or manipulating: the influence of health-protective behaviour and media engagement on post-COVID-19 travel

Bhati

Mohammadi

Agarwal

et al. 2020

Current Issues in Tourism

137

110

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COVID-19 (Coronavirus Disease) is a contagious global pandemic that has impacted tourism in 2020. Tourist behaviour and destination image are significantly influenced by the tourist's perception of safety and risk. This research letter focuses on post-pandemic travel behaviour through an understanding of how mediating factors can change the relationship of destination perception and travel intentions post-crisis. Drawing from the Protection Motivation Theory model, it proposes an adapted model and provides new insights with the addition of mediating roles of tourist health-protective behaviour and media engagement in influencing tourists' post-COVID-19 travel.

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Section: Advancing the Pmt Model In The Context Of Covid-19mentioning

confidence: 99%

Motivating or manipulating: the influence of health-protective behaviour and media engagement on post-COVID-19 travel

Bhati

Mohammadi

Agarwal

et al. 2020

Current Issues in Tourism

137

110

View full text Add to dashboard Cite

show abstract

“…Arguably, satisfaction emerges as the most widely investigated attitudinal trait by hospitality researchers (Cicerali et al, 2017). Defined as "a person's feeling of pleasure or disappointment which resulted from comparing a product's perceived performance or outcome against his/her expectations" (Kotler and Keller, 2006:144), satisfaction has been examined in relation to a number of factors including company profits and market share, customer repeat purchase intention and positive word-of-mouth behavior (Pizam and Ellis, 1999).…”

Section: Satisfactionmentioning

confidence: 99%

Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours

Altınay

Farmaki

Kenebayeva

et al. 2020

Journal of Sustainable Tourism

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This study investigates the effects of hotel's sustainability practices in three areas of sustainability and familiarity with those practices on hotel guest satisfaction and loyalty in the Kazakhstan hotel industry. Using a structural equation modelling (SEM) and fuzzy-set Qualitative Comparative Analysis (fsQCA), findings reveal that social and environmental dimensions play positive roles on guests' satisfaction and loyalty while the economic dimension and familiarity are not significantly related to guest loyalty, although they are likely to improve guest satisfaction. Furthermore, results of the analysis of the necessary conditions to achieve the expected model outcomes indicate that all three sustainability dimensions are necessary for sustainability efforts to have the most positive effect on guest satisfaction and loyalty. Results also indicate that although familiarity alone is insufficient, its combination with the social dimension increases guest satisfaction and loyalty. Findings provide theoretical and practical insights into sustainability practices in the hotel industry.

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“…The majority of studies looking into the impact of sustainable supply chain practices on consumer perceptions focused on the relationship between the three dimensions of sustainability and consumer satisfaction. Defined as "a person's feeling of pleasure or disappointment which resulted from comparing a product's perceived performance or outcome against his/ her expectations" (Kotler and Keller, 2006:144), satisfaction has been widely examined in hospitality studies (Cicerali et al, 2017). Generally speaking, consumer satisfaction is an indication of company success in providing products and services efficiently and in creating value for consumers.…”

Section: Supply Management and Consumer Perceptionsmentioning

confidence: 99%

Consumer perceptions towards sustainable supply chain practices in the hospitality industry

Modica

Altınay

Farmaki

et al. 2018

Current Issues in Tourism

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This study investigates the impacts of economic, social and environmental sustainability practices of companies in the hospitality supply chain on consumers' satisfaction, loyalty and willingness to pay higher prices. Utilising data collected from 288 tourists visiting south Sardinia, the study indicates that while economic sustainability practices have positive impacts on consumers' satisfaction, loyalty and willingness to pay a premium, sustainability practices related to environmental and social dimensions have a direct positive impact on satisfaction and an indirect positive impact on consumer loyalty and willingness to pay a premium. Additionally, findings reveal that satisfaction is likely to mediate the impact of environmental and social sustainability practices on the loyalty of consumers. The theoretical and managerial implications of the study are provided.

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Linking Psycho-Environmental Comfort Factors to Tourist Satisfaction Levels: Application of a Psychology Theory to Tourism Research

Cited by 13 publications

References 48 publications

Motivating or manipulating: the influence of health-protective behaviour and media engagement on post-COVID-19 travel

Motivating or manipulating: the influence of health-protective behaviour and media engagement on post-COVID-19 travel

Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours

Consumer perceptions towards sustainable supply chain practices in the hospitality industry

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