Listen to the Voices from Tourists: Evaluation of Wetland Ecotourism Satisfaction Using an Online Reviews Mining Approach

Exploring the Influence of Multidimensional Tourist Satisfaction on Preferences for Wetland Ecotourism: a Case Study in Zhalong National Nature Reserve, China

“…In recent years, researchers have gradually begun to use the multidimensional approach, which can assess overall satisfaction with different aspects of a product or service. However, few scholars have measured satisfaction as a multidimensional construct in tourism literature (Castellano et (Sun et al 2020), a multidimensional scale applicable to the evaluation of wetland ecotourism satisfaction was designed. According to the characteristics of wetland ecotourism, four constructs of tourist satisfaction were de ned, including natural resource satisfaction (NRS), environmental governance satisfaction (EGS) facility satisfaction (FS) and travel experience satisfaction (TES).…”

Analysis of Tourism Experience in Haizhu National Wetland Park Based on Web Text

“…They combined a questionnaire survey to explore the correlation between the satisfaction evaluation factors of Guangzhou's city park and overall satisfaction, and tourists' willingness to revisit. Based on online tourism reviews, Sun et al [38] classified the evaluation factors affecting the effective management of wetlands into three categories: ecotourism experience, natural resources, and cultural resources through tourist satisfaction evaluation and sentiment analysis methods. Wei and Wang [39] carried out an evaluation study on the tourist experience value of tourists based on the analytic hierarchy process, including service, characteristics, education, ecology, trust, care, and cost.…”

“…Service quality factors only affect post-travel behavior intentions through aesthetic and action experience. Sun et al [38] used the IPA to determine the tourist satisfaction degree of wetland ecotourism in the Zhalong National Nature Reserve. They did this by analyzing online tourism reviews.…”

Citizen Participation in the Co-Production of Urban Natural Resource Assets

“…Eco-tourism is based on the concept of the sustainable development of natural resources (Okan et al, 2016;Weaver and Lawton, 2007). This is a tourism mode that operates on the principle of protecting nature and the ecological environments where scenic sites can be found, including forest parks, nature conservation areas, geological (or wetland) parks and other natural resource assets (Sun et al, 2020). According to a report by the Chinese Government Network (CGN), in 2019, China's eco-tourism industry received over 3.3 billion tourists, generating revenues of over 850 billion yuan.…”