Literature review of three-dimensional customer perceived quality factors analysis in increasing customer satisfaction and behavioral intentions

Riyanto, Adi; Suhendra, Agus Achmad

doi:10.1145/3277139.3277145

Cited by 3 publications

(2 citation statements)

References 6 publications

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“…The food quality in restaurants is an element of endurance in the world of competition, because the quality of food can strengthen the image of the restaurant in an increasingly intense national and international market full of competitors [63]. Food quality is considered one of the most important elements when talking about restaurants, because food is the main product that a restaurant offers to guests [64], [65]. The literature reveals that the general description of food quality emphasizes presentation, menu variety, healthy food options, taste, freshness, and temperature, and all of these elements individually and collectively affect guest satisfaction [66].…”

Section: The Influence Of Food Quality On Guest Satisfactionmentioning

confidence: 99%

Guest satisfaction and loyalty in the restaurants of Serbia

Conić,

Perić,

Novaković-Božić

et al. 2023

International Review

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The aim of this research is to examine factors (price perception, food quality, staff quality and physical environment quality) that can affect guest satisfaction in restaurants in the Republic of Serbia, as well as the impact of satisfaction on guest loyalty. The theoretical model includes hypotheses, which are detailed and tested in the paper. The data was collected using a convenient sampling method, while 152 respondents participated in the research. Partial least square path analysis was used for data analysis and performed in the R programming language 4.2.5. The results show that the independent variables: price perception, food quality, staff quality and physical environment quality are positively related to the dependent variable guest satisfaction. At the same time, guest satisfaction is positively related to guest loyalty. The results of this research are suitable for practical application, as restaurant owners and managers can use them to improve satisfaction and increase guest loyalty in their restaurants. Satisfied and loyal guests return repeatedly, and this has a positive effect on success in business and ensures constant growth in the market. The research results can be used as directions for planning further activities in restaurants on the modern hospitality market, and can give strategy idea to owners and managers how to stay focused on guests, satisfy their wishes and needs, and how to make them loyal.

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Section: The Influence Of Food Quality On Guest Satisfactionmentioning

confidence: 99%

Guest satisfaction and loyalty in the restaurants of Serbia

Conić,

Perić,

Novaković-Božić

et al. 2023

International Review

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“…Quality of food has become the top priority of fast food restaurants worldwide. Studies have established that food quality is one of the significant predictors of customer satisfaction when patronising fast-food restaurants [23], [9], [6], [24].…”

Section: Introductionmentioning

confidence: 99%

Confirming the Factors that Influence Customer Satisfaction of Fast Food Restaurants

Othman,

Rahman,

Mhd Salimi

et al. 2023

Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Econ

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Costs of living, especially in urban areas, have been increasing continually. This requires both parents to have dual incomes to support their family. As a result, they do not have much time to cook at home. Due to changing lifestyles, especially among urban dwellers, fast food has become the first choice. There is a variety of fast food offered by many famous brands. However, unwittingly, some brands are preferred over other brands. Therefore, the objective of this study is to investigate the factors that determine customer satisfaction and, subsequently, customer choice for selecting the preferred brand. Based on 120 responses gathered using a survey method, a multiple regression analysis results show that service quality, price and waiting time are why customers choose certain fast-food restaurants. The study's findings are beneficial to the management of fast food restaurants to focus on these factors for greater customer satisfaction. The findings also contribute to the body of knowledge in terms of confirming the earlier satisfaction model, especially in the context of the fast food industry.

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Investigating the satisfaction of Cairo casual-dining restaurants architectural atmospherics and its influences on the users’ behavioral intentions: On-site survey

Rabbow

2021

Ain Shams Engineering Journal

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Literature review of three-dimensional customer perceived quality factors analysis in increasing customer satisfaction and behavioral intentions

Cited by 3 publications

References 6 publications

Guest satisfaction and loyalty in the restaurants of Serbia

Guest satisfaction and loyalty in the restaurants of Serbia

Confirming the Factors that Influence Customer Satisfaction of Fast Food Restaurants

Investigating the satisfaction of Cairo casual-dining restaurants architectural atmospherics and its influences on the users’ behavioral intentions: On-site survey

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