Literature Study on Factors Influencing the Market Acceptance of PSS

Schenkl, Sebastian; Rösch, Christian; Mörtl, Markus

doi:10.1016/j.procir.2014.01.013

Cited by 23 publications

(17 citation statements)

References 49 publications

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“…Empirical studies tend to focus on identifying customer requirements for use-and resultoriented PSSs. Regarding the type of transaction, 70% of the identified articles focus on the B2B context, which is consistent with the statement of Schenkl et al (2014) that empirical studies in the B2C context are scarce. Therefore, more research should be directed to B2C customers.…”

Section: Discussionsupporting

confidence: 82%

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Customer requirements for the continuous improvement of product-service system: a conceptual approach

Anacleto

Paladini

Vaz

2018

Ind. Jour. Manag. & Prod.

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Identifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review.This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-tobusiness context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS.

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Section: Discussionsupporting

confidence: 82%

“…Thus, new research is required to identify PSS customer requirements in the context of business-to-business (B2B) and business-to-consumer (B2C) models (REXFELT; HIORT AF ORNÄS, 2009;SCHENKL;RÖSCH;MÖRTL, 2014).…”

Section: Introductionmentioning

confidence: 99%

Customer requirements for the continuous improvement of product-service system: a conceptual approach

Anacleto

Paladini

Vaz

2018

Ind. Jour. Manag. & Prod.

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“…Despite the usefulness of these approaches, however, there is still a lack of studies regarding market acceptance of PSSs (Rexfelt & Hiort af Ornäs, 2009) and few efforts have been made to understand customer behavior in the context of PSSs (Schenkl, Rösch, & Mörtl, 2014)-for example, a preference of PSS offerings over product offerings. The promised acceptance of a PSS is based on the assumption that customers want the benefits of a product without owning it (Manzini & Vezzoli, 2003).…”

Section: Introductionmentioning

confidence: 99%

Evaluating new concepts of PSS based on the customer value: Application of ANP and niche theory

Lee

Geum

Lee

et al. 2015

Expert Systems with Applications

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“…However, a PSS is more than a simple combination; it describes the integrated design of both tangible and intangible elements. [1,2] Even though PSS facilitate advantages and benefits for customers, approaches facing PSS focus on providers' perspectives [3] instead of focus on customers' perspectives [4]. Researchers outline that PSS have several disadvantages for customers, which prevent them from buying PSSs and decrease customer acceptance [3][4][5][6][7][8].…”

Section: Introductionmentioning

confidence: 99%

Customer-oriented Framework for Product-service Systems

et al. 2015

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During the last years, several frameworks for developing PSSs arose, which vary in focus. Examples of their focuses are engineering processes, technology, knowledge engineering, services or tangible products. However, just a few frameworks concentrate on the market or, specifically, the customer. As the customer is the key success factor of any product, we have developed a framework for designing PSSs by adapting an existing technology-centered framework. Our framework describes the perspective of increasing customer acceptance using PSS. Increasing customer acceptance means to reduce the effects and influences of customer barriers, e.g. unnecessary high costs of purchase or a lack of trust in the product's reliability. The model consists of three layers and the strategy space. The layers are the customer layer, the barriers layer and the solution layer. The customer layer describes the customers and the target groups of customers, who the PSS aims at. The barriers layer includes all customer barriers that are to be reduced by the PSS. The solution layer describes the PSS and its components; tangible elements, intangible elements and the infrastructure for connecting all elements. This layer shows how the PSS is realized to reduce the customer barriers of the focused target group. As other goals and influences affect the design of a PSS, the strategy includes external factors. Those external factors are generated by the company itself (e.g. other departments, product portfolio) or by external stakeholders or sources (e.g. suppliers, laws). Our model helps designers to understand the proceeding to design a PSS for increasing customer acceptance by reducing customer barriers.

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Literature Study on Factors Influencing the Market Acceptance of PSS

Cited by 23 publications

References 49 publications

Customer requirements for the continuous improvement of product-service system: a conceptual approach

Customer requirements for the continuous improvement of product-service system: a conceptual approach

Evaluating new concepts of PSS based on the customer value: Application of ANP and niche theory

Customer-oriented Framework for Product-service Systems

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