“…• transport and logistics operators (transport enterprises) could optimize their choice including vehicle load, routing, and scheduling, as well as the delivery travel time in terms of last mile operations, i.e., at-customer deliveries, and their part of reverse logistics (Kin et al, 2017;Ruiz-Meza et al, 2021); • public administration, in its different levels and branches, could optimize the sustainability/liveability of the city in terms of better use of urban public space (both those destined to drive and those destined to park) with respect to all the different demand components (i.e., passengers and freight) using different mode-services (Calabrò et al, 2019;Hadavi et al, 2019;Trecozzi et al, 2022); it can be noted that the role of public administration is twofold, and from one side, it has the commitment to organize public spaces for freight vehicles driving and parking (in a strategic view and then in an off-line design); on the other side, it can have the role of supply information on park and path in real time and to manage reservation (in operational view and then in on-line management and control); therefore, the main role of emerging ICTs is linked to the dynamic real-time connection and all the new options coming from there; • retailers could optimize their restocking process and integrate the freight receiving operations within their selling activity, considering also the payments; they could also optimize their part of reverse logistics reducing their estate costs and minimizing (or nulling) the inventory cost (Gonzalez-Feliu and Peris-Pla, 2017;Rai et al, 2019); • end consumers which can benefit, from one side, as citizens for the reduction of traffic due to city logistics optimizations and for the increase of liveability due to the improvement of the safety and the reduction of pollution emissions; on the other hand, as consumers, for the availability of new delivery services (e.g., instant deliveries; Dablanc et al, 2017).…”