Location-Based Services in the Tourist Industry

Berger, Stefan P.; Lehmann, Hans; Lehner, Franz

doi:10.3727/109830503108751171

Cited by 63 publications

(36 citation statements)

References 2 publications

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“…Always-on (when users are connected to the Internet constantly) connectivity creates great opportunities for interactivity at the destination and the provision of personalized, contextualized, and location based services (LBS). The four primary functions of LBS for the traveller are: (1) localization of persons, objects, and places, (2) routing between them, (3) search for objects in proximity such as restaurants, shops, hotels, or sights, and (4) information about travelling conditions, such as traffic-related data (Berger et al, 2003).…”

Section: Technological Innovationmentioning

confidence: 99%

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

2008

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AcknowledgmentThe authors would like to thank the three anonymous reviewers for their constructive comments on an earlier version of this paper. This project is partly supported by a grant funded by the Hong Kong Polytechnic University (G-U436). Tourism Management Reviews ABSTRACTThis paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing.

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Section: Technological Innovationmentioning

confidence: 99%

Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

2008

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“…Using the metrics generated from the EMIS, destination managers are now more aware of the impacts of tourism at the destination and can therefore take the necessary remedial or mitigating action. This information helps to monitor and measure the environmental quality of the destination as identified in the comment below Location Based Services (LBS) were acknowledged as being very promising for managing sustainable tourism, with a wide variety of uses, including the provision of information to the tourists for visiting geographic locations in real time (Berger et al 2003;Liburd 2005). It aids in the management of the destination's resources since they can market and inform the tourists about which sites and attractions to visit, educate them on travelling to sensitive areas, how they can maintain the destination's environment and appropriate behaviour at the destination.…”

Section: The Point Of a Dms Is That It Falls Into Two Parts Normallymentioning

confidence: 99%

Technology innovation and applications in sustainable destination development

Ali

Frew

2014

Inf Technol Tourism

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This paper introduces information and communication technologies as an innovative approach to managing sustainable tourism development from a destination management perspective. Specific attention is focused on the how destination managers utilise the various forms of technology in addressing both the positive and negative impacts of tourism. Building on Hjalager's (1997) analytical typology for sustainable tourism innovation, this research aims to advance tourism innovation research and demonstrate new uses of technology and the wider applications for sustainable tourism. Using a thorough literature review and primary research with destination managers, a collection of technology based tools and their uses were examined for sustainable tourism development and how these tools can foster destination innovativeness. KeywordsICT, information and communication technology, sustainable tourism, eTourism, innovation, destination management IntroductionTourism's phenomenal, sustained growth rate makes it highly attractive as a means of economic development (Mihalic et al. 2012) and like most commercial activities, tourism has produced both beneficial and detrimental environmental and socio-cultural impacts, some of which may be irreversible. Balancing economic growth with protection of the environment is a challenge, which today faces most tourism professionals and the tourism industry is focusing on sustainable tourism development (ST) as a mechanism to try to achieve the aims of economic development whilst protecting, preserving and enhancing the environment (Swarbrooke 1999).Destinations are inevitably the areas where the main tourism impacts occur are felt most powerfully (Wall and Mathieson 2006) and there has been a general and growing concern on how destinations can develop in a sustainable manner (Dodds 2012). A plethora of ideas, techniques and philosophies have been developed to both explore and explain ST (Swarbrooke 1999). Some examples of these approaches include indicators, monitoring, eco-labelling, codes of conduct and alternative forms of tourism. However, many of these approaches have been documented as having a "lack of quality, technical content, reliability, maturity, equity and effectiveness" (Van Der Duim and Van Marwijk 2006: 449). Despite more than 40 years of tourism research focusing on ST and its implementation (Mihalic et al. 2012), the case is still considered theoretically weak (Moscardo 2008; Sharpley 2010). Pigram's (1990) and Liu's (2003) arguments that ST research has to progress beyond the formulation and discussion of the principles and assumptions to effective solutions is still at the crux of the debate today. Added to this, tourism businesses find it difficult to understand and apply sustainability practices (Mihalic et al. 2012) whilst Sharpley (2010) debates that the notion of sustainable tourism is indeed a myth which prevents ST from becoming a practical reality. Therefore challenges still exist to find viable ways of translating ST into practical actions for the tou...

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“…Some proposals for a classification can be identified to be useful for our framework. For example, Berger et al [5] categorize mobile services based on the value chain of tourism which consists of the phases information/booking, transport, accommodation and destination & information. They further show that each of these phases can be enhanced by location-based technology which provides added-value to travelers, offering localization services (e.g., locate persons or objects), routing services, proximity-based services and information services about travelling conditions.…”

Section: Issue 1 -Classification Of Tourist Servicesmentioning

confidence: 99%

“…Basic concepts of this ontology are events, accommodation, attractions as well as food & drink. There are many other tourism ontologies, such as the GETESS ontology 5 , developed by the Institute of Applied Informatics and Formal Description Methods Karlsruhe (AIFB) or the AUSTO (Australian Sustainable Tourism Ontology) ontology 6 . The list of mobile tourist services shown in Table 1 is the result of an aggregation of the above mentioned a) service categorization from the field studies and b) tourism concepts of tourism ontologies.…”

Section: Issue 1 -Classification Of Tourist Servicesmentioning

confidence: 99%