Loyalty in business banking

Fragata, Anabela

doi:10.14201/gredos.83237

Cited by 2 publications

(2 citation statements)

References 50 publications

(71 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The case of vitamin E (tocopherol) is more ambivalent. Studies here with the water-soluble analog trolox do not accurately account for the localization of tocopherol in lipid membranes [70]. Similar to NO and O 2 [71], HNO is expected to partition into the membrane.…”

Section: Discussionmentioning

confidence: 98%

Kinetic feasibility of nitroxyl reduction by physiological reductants and biological implications

Jackson

Han

Serbulea

et al. 2009

Free Radical Biology and Medicine

View full text Add to dashboard Cite

Nitroxyl (HNO), the one-electron reduced and protonated congener of nitric oxide (NO), is a chemically unique species with potentially important biological activity. Although HNO-based pharmaceuticals are currently being considered for the treatment of chronic heart failure or stroke/transplant-derived ischemia, the chemical events leading to therapeutic responses are not established. The interaction of HNO with oxidants results in the well-documented conversion to NO, but HNO is expected to be readily reduced as well. Recent thermodynamic calculations predict that reduction of HNO is biologically accessible. Herein, kinetic analysis suggests that the reactions of HNO with several mechanistically distinct reductants are also biologically feasible. Product analysis verified that the reductants had in fact been oxidized and that in several instances HNO had been converted to hydroxylamine. Moreover, a theoretical analysis suggests that in the reaction of HNO with thiol reductants, the pathway producing sulfinamide is significantly more favorable than that leading to disulfide. Additionally, simultaneous production of HNO and NO yielded a biphasic oxidative capacity.

show abstract

Section: Discussionmentioning

confidence: 98%

Kinetic feasibility of nitroxyl reduction by physiological reductants and biological implications

Jackson

Han

Serbulea

et al. 2009

Free Radical Biology and Medicine

View full text Add to dashboard Cite

show abstract

“…Research results by Amin et al (2011) found that non-Muslim Malaysian customers placed a high premium on a wide range of products and profitability when considering switching intentions. In addition, large corporate clients also rely on core products offered by banks (Fragata & Muñoz-Gallego, 2009). Therefore, banks should offer special benefits such as higher return on investment or longer loan payback period based on the needs and size of the business.…”

Section: Core Servicesmentioning

confidence: 99%

Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City

Phong,

Anh

2023

OJBM

View full text Add to dashboard Cite

In a global environment, the impact of a company's brand image and reputation on customers' beliefs, attitudes and behaviors becomes a critical issue. For banks, the strength of image and reputation has quickly become a crucial leverage for differentiation and success. In addition, the banking industry is sensitive to risks, especially in the digital environment. Customer's trust is a key factor affecting the decision to make transactions with banks and customer loyalty. This study is to examine the relationship between bank image and reputation, customer's trust, and loyalty. The study was conducted for commercial banks in Ho Chi Minh City. The results show the bank's brand image and reputation have a direct positive impact on customer loyalty. At the same time, customer trust plays a mediating role in this relationship. In addition, this study affirms that the determinants of image and reputation are core services, communication, chief executive reputation, responsiveness, social responsibility, and quality of human resources of banks. The components of customer trust are calculus-based trust, knowledge-based trust and identity-based trust from the perspective of Shapiro, Sheppard, and Cheraskin.

show abstract

Loyalty in business banking

Cited by 2 publications

References 50 publications

Kinetic feasibility of nitroxyl reduction by physiological reductants and biological implications

Kinetic feasibility of nitroxyl reduction by physiological reductants and biological implications

Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City

Contact Info

Product

Resources

About