<p>Evaluating the Impact of Patient No-Shows on Service Quality</p>

Abstract

Patient no-shows are long-standing issues affecting resource utilization and posing risks to the quality of healthcare services. They also lead to loss of anticipated revenue, particularly in services where resources are expensive and in great demand. Methods: In order to address common reasons why patients miss appointments, this study reviews the current literature and investigates various tools and methods that have been implemented to mitigate such issues. Further, a case study is conducted to identify the rate of no-shows and underlying causes at a radiology department in one of the leading hospitals in the MENA region. Results: Our results show that the no-shows are high due to multiple factors, such as patient behavior, patients' financial situation, environmental factors and scheduling policy. Conclusion: In conclusion, we generate a list of recommendations that can help in reducing the rate of patient no-shows, such as patient education, application of dynamic scheduling policies and effective appointment reminder systems to patients.

Transition to telemedicine and its impact on missed appointments in community-based clinics

“…Nationally, nearly one in five Medicaid patients obtains care at an FQHC [ 7 ]. In Texas – a non-Medicaid expansion state – FQHCs face constant financial obstacles, including missed appointments that often impair operations [ 8 ].…”

“…Missed appointments have previously been shown to be associated with a variety of factors, including a lack of sense of urgency to receive care, scheduling policy [ 8 ], fear and anxiety surrounding appointments, language barriers, forgetfulness, transportation-related issues, concern over service cost, weather [ 13 ], insurance coverage, and long lead times to appointments [ 8 ]. In primary care, the most common reasons for missing appointments are forgetfulness and miscommunication with clinic staff [ 14 ].…”

Effect of disclosure of HIV status on patient representation and adherence to clinic visits in eastern Uganda: A propensity-score matched analysis

“…Numerous benefits of disclosure of HIV status have been described, but there are limited studies on the effect of disclosure of HIV status on patient representation and adherence to clinic visits. We hypothesized that disclosure of HIV status is associated with lower patient representation and higher adherence to clinic visits [ 17 ]. Therefore, the primary objective of this study was to assess the effect of disclosure of HIV status on patient representation and adherence to clinic visits among people living with HIV in an ART clinic in eastern Uganda.…”

Missed Appointments at a Child Development Centre and Barriers to Access Special Needs Services for Children in Klang Valley, Malaysia: A Mixed Methods Study

“…It is important for the caregivers to prioritize their children’s appointment visits, and, to this end, health practitioners may need to provide explanation so that caregivers can understand why their children should attend follow-ups, especially those with special needs. Caregivers may lack a sense of urgency and responsibility, and they may not regard missing appointments as vital to their children’s care and to healthcare providers [ 30 ]. A study by Ofei-Dodoo et al (2019) emphasized potential ways to reduce missed appointments by educating patients on how to cancel an appointment if they already know that they cannot make it on the day of appointment [ 31 ].…”