2013
DOI: 10.4018/jisss.2013040102
|View full text |Cite
|
Sign up to set email alerts
|

Main Differentiating Issues in Aligning Information Systems with Business Performance

Abstract: The information systems and technologies (IS/IT) are a decisive platform in the response capacity of organizations to the new management imperatives through new solutions that permit to improve their competitive position. As information management is a highly differentiating area, the present study compares several enterprises of different sectors, located (headoffice or branch) in the Algarve region, with the aim of systematising the main differentiating issues related with adoption, restructuring and impleme… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1
1
1

Citation Types

0
7
0

Year Published

2013
2013
2022
2022

Publication Types

Select...
5
4

Relationship

0
9

Authors

Journals

citations
Cited by 13 publications
(7 citation statements)
references
References 12 publications
0
7
0
Order By: Relevance
“…EnterpriseResourcePlanning(ERP)systemsareoneofthecriticaltechnologicaltoolsused bygovernmentsaroundtheworldtoincreaseproductivity,savecostandimprovetheirservicesto citizens (Chatzoglouetal.,2016).AnERPsystemdoesthisbyintegratingallcorporateactivities intoasingleunit,andcompaniesmaytailortheERPsystem'sfunctionalitytomeettheirspecific needs.MostseniorexecutivesbelievethatintegratinganERPsystemintoanorganizationwillresult inasignificantshiftinthecompany'sperformanceandtheperformanceofthosewhoworkwiththe system (Qutaishatetal.,2012;Uwizeyemungu&Raymond,2010).However,owingtoalowerdegree ofuseracceptability,TruccoandCorsi(2014)affirmthatERPsystemshavenotalwaysresultedin asubstantialimprovement/changeinacompany.Nonetheless,academicsandinformationsystem developersarecommittedtodevelopinginnovativesolutionsthatwillimproveuseracceptability anduseofERPsystems (Abdinnour&Saeed,2015;Alhirz&Sajeev,2015;Rezvanietal.,2017;Zabukovsek&Bobek,2013).Asaresultofthesesolutions,ERPsystemshavebeenusedintax administration (Moreno-Jiménezetal.,2013). Fernandes(2013)alsoaffirmthat,givenERP'spotential asastronginstrumentforguidingcustomer-orientedthinking,agreateremphasisontheireconomic viabilityisessentialforsustainablecompanydynamics.…”
mentioning
confidence: 56%
“…EnterpriseResourcePlanning(ERP)systemsareoneofthecriticaltechnologicaltoolsused bygovernmentsaroundtheworldtoincreaseproductivity,savecostandimprovetheirservicesto citizens (Chatzoglouetal.,2016).AnERPsystemdoesthisbyintegratingallcorporateactivities intoasingleunit,andcompaniesmaytailortheERPsystem'sfunctionalitytomeettheirspecific needs.MostseniorexecutivesbelievethatintegratinganERPsystemintoanorganizationwillresult inasignificantshiftinthecompany'sperformanceandtheperformanceofthosewhoworkwiththe system (Qutaishatetal.,2012;Uwizeyemungu&Raymond,2010).However,owingtoalowerdegree ofuseracceptability,TruccoandCorsi(2014)affirmthatERPsystemshavenotalwaysresultedin asubstantialimprovement/changeinacompany.Nonetheless,academicsandinformationsystem developersarecommittedtodevelopinginnovativesolutionsthatwillimproveuseracceptability anduseofERPsystems (Abdinnour&Saeed,2015;Alhirz&Sajeev,2015;Rezvanietal.,2017;Zabukovsek&Bobek,2013).Asaresultofthesesolutions,ERPsystemshavebeenusedintax administration (Moreno-Jiménezetal.,2013). Fernandes(2013)alsoaffirmthat,givenERP'spotential asastronginstrumentforguidingcustomer-orientedthinking,agreateremphasisontheireconomic viabilityisessentialforsustainablecompanydynamics.…”
mentioning
confidence: 56%
“…Itiscrucialfororganisationstounderstandtheimpactofinformationsystemsontheperformance andproductivityofusersbecausethiscanimprovetheorganisations'andemployees'performances (Fernandes, 2013). Employee performance is a continually examined theme in most branches of management,includingstrategicmanagement,bybothacademicscholarsandpractisingmanagers (Shin&Konrad,2017).However,theimportanceofunderstandingtheimpactofHRISsonemployee performancehasnotyetreceivedadequateattention (Kemei,2016).Employeeperformancerelies simplyonachievinggoalssetbythebusiness (Anitha,2014;Abualoushetal.,2018;Chuang,&Lin 2017;BaniMelhem,etal.,2018).Itindicatestheadded-value,bothfinancialandnon-financial,of anemployee'scontributiontotheattainmentofgoalssetbytheorganisation (Dajani,2015),andthe rateofrealisationofpurposeandactivityoutcomes (Tajuddin,2013).Inotherwords,itrepresents workersachievingresultsorstandardscitedbyorganisations (Kok,2011).…”
Section: Employee Performancementioning
confidence: 99%
“…CRM is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM features range from advanced applications, such as databasedriven product customization tools, to simple ones as a line of contact information on a web page (Fernandes, 2013). Enterprises can shorten sales cycle and increase customer loyalty to build better close relationships with customers and further add revenues by good CRM.…”
Section: Customer Relationship Managementmentioning
confidence: 99%